1. Pre-Assessment Exam
2. Introduction
3.
Check-in at the Airport; Giving Something to
A Passenger; Making Polite Request with
Please; Saying Farewell; Ways to Accept
Thanks;
4.
Connecting Flight: Giving Reason; Asking for
Repetition; On Time- In Time
5.
Cancelled Flight; Showing Understanding;
Showing Empathy; Will with a Variety of
Functions such as Making Request, Promise
and Giving Warnings
6.
Missing Luggage; Getting Passenger's
Information; Giving Direction; How Long;
How Much, How Many
7.
Luggage Problems; Expressing Sympathy:
Different Ways to Describe Damage; Would
8. Post-Assessment Exam