1. Pre-Assessment Exam
2. Introduction
3. Check-in at the Airport; Giving Something to A Passenger; Making Polite Request with Please; Saying Farewell; Ways to Accept Thanks;
4. Connecting Flight: Giving Reason; Asking for Repetition; On Time- In Time
5. Cancelled Flight; Showing Understanding; Showing Empathy; Will with a Variety of Functions such as Making Request, Promise and Giving Warnings
6. Missing Luggage; Getting Passenger's Information; Giving Direction; How Long; How Much, How Many
7. Luggage Problems; Expressing Sympathy: Different Ways to Describe Damage; Would
8. Post-Assessment Exam