Air Cargo Overview Cargo Management Cargo Finance: The language of business Cargo Technology Cargo Operations Management Cargo System Dynamic: Designed to win Service Value Chain: Creating profit through service excellence Physical Plant and System Design Material Handling: ULD and GSE How Airlines select 3rd party vendor Negotiating SLA that make sense Process Management Process Improvement / Re-engineering Lean Supply Chain, Kaizen, Waste Elimination, Value Stream Mapping and Analysis Activities Business cases analyzing real life event Final examination