·         Developing an emergency response plan

·         Emergency response organization

·         Airline responsibilities and compliance (SMS, FAP, IOSA, ERPTF)

·         Emergency response network

·         Alarm and mobilization

·         Station emergency response planning

·         Special assistance team basics / Humanitarian Response incl. Inquiry / Family Assistance Center

·         Go-Team organization

·         Crisis communication basics

·         Command center missions

·         Back-office missions (insurance, legal, financial procedures etc.)

·         Emergency response facilities

·         Emergency response plan implementation: instruction, training and exercises