The effect of human factors on performance Managing safety through ICAO’s Safety Management System (SMS) supported by safety culture The relationship between human factors, safety and efficiency The role of human factors in system design, operations, management and safety History and definitions of human factors Practical implications of human factors in managing organizations Models of human factors analysis: Software, Hardware, Environment and Liveware (SHEL) model James Reason’s human error theory Human Factors Analysis and Classification System (HFACS) model Performance limitations Fatigue and stress and how to manage them Human information processing Models and methods of human error analysis Threat and Error Management (TEM) Applying human factors to operational situations Crew Resource Management (CRM) Team Resource Management (TRM) TRM for Air Traffic Management (ATM) TRM training content Communication and overcoming barriers to effective communication Aviation employee competencies Core competencies and competence management The US professionalism approach Activities Many exercises and real life examples Written examination