Changes in 2013 version compared to 2008 version

Standard Ground Handling Agreement (SGHA)

·         History and legal framework of the SGHA

·         Versions overview: 1993 - 2008

·         Liability as in Article 8 of the main agreement

·         Article 11 of the Main Agreement

·         Operations safety

·         Duration and termination terms

·         Review of Annex A and B

·         Interpretation of all sections and paragraphs

Service Level Agreement (SLA)

·         Principles of the SLA

·         Contractual requirements

·         Targets based on operational needs

·         Bonus schemes

·         The SLA and aviation safety

·         Measuring and monitoring of SLA performance

Business-to-Business negotiations

·         Negotiations: achieving more with less effort

·         Business-to-Business Relations

·         Cultural differences and opportunities