Changes in 2013 version compared to 2008 version
Standard Ground Handling Agreement (SGHA)
· History and legal framework of the SGHA
· Versions overview: 1993 - 2008
· Liability as in Article 8 of the main agreement
· Article 11 of the Main Agreement
· Operations safety
· Duration and termination terms
· Review of Annex A and B
· Interpretation of all sections and paragraphs
Service Level Agreement (SLA)
· Principles of the SLA
· Contractual requirements
· Targets based on operational needs
· Bonus schemes
· The SLA and aviation safety
· Measuring and monitoring of SLA performance
Business-to-Business negotiations
· Negotiations: achieving more with less effort
· Business-to-Business Relations
· Cultural differences and opportunities