Consumer Protection in Air Transport

IATA Trainings - A06D647 - Sınıf Eğitimi

Consumer Protection in Air Transport
EU air passenger protection rules can prove costly for airlines that are not familiar with the claim process, court case precedents, and other caveats. This course provides a clear overview and interpretation of the EU Regulation 261/2004 that will improve how you handle passenger claims when applicable. You will also gain insight into other EU air passenger protection rules for fare transparency, passengers with reduced mobility, as well as similar rules in other regions. Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 18 hours of instruction delivered by an official IATA Instructor.

5 gün (5x8 saat)


·         Current EU air passenger rights legislation and case law

·         Proposed revision of EU air passenger rights legislation

·         EU legislation on passengers with reduced mobility

·         Non-EU passenger protection regulations

·         Pricing, advertising regulations, and other passenger protection provisions

·         Liability for passenger injury, baggage and delay under the Montreal and Warsaw Convention

·         Revised package travel directive

·         Handling passenger claims

·         Procedural law aspects


Hedef Kitle:
• Airline staff working in legal, station management, customer care, strategy and others • Civil aviation authority and government officials • Lawyers in private practice • Consumer protection specialists • Airport staff

Otorite Onayı:

Ön Şartlar:
IATA will filter the registrations to accept or reject candidates for this course