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Consumer Protection in Air Transport

IATA Trainings - A06D647 - Sınıf Eğitimi

Consumer Protection in Air Transport
  • Konular
  • Hedef Kitle
  • Otorite Onayı
  • Ön Şartlar

·         Current EU air passenger rights legislation and case law

·         Proposed revision of EU air passenger rights legislation

·         EU legislation on passengers with reduced mobility

·         Non-EU passenger protection regulations

·         Pricing, advertising regulations, and other passenger protection provisions

·         Liability for passenger injury, baggage and delay under the Montreal and Warsaw Convention

·         Revised package travel directive

·         Handling passenger claims

·         Procedural law aspects

• Airline staff working in legal, station management, customer care, strategy and others • Civil aviation authority and government officials • Lawyers in private practice • Consumer protection specialists • Airport staff
IATA will filter the registrations to accept or reject candidates for this course