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Benchmarking and Best Practices for Air Navigation Service Providers

IATA Trainings - A06D590 - Sınıf Eğitimi

Benchmarking and Best Practices for Air Navigation Service Providers
Learn how to use benchmarking effectively to deliver service improvements and achieve better performance results. Explore ANSP Key Result Areas and acquire new tools to measure and compare success.Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: None

5 gün (5x8 saat)


 2561 USD (KDV Dahil)


Konular:
History and definition of benchmarking The applications of benchmarking: benchmarking framework and baseline information The 5 steps approach to benchmarking Review of key benchmarking studies: CANSO, EUROCONTROL Applying a best practice model across the Key Result Areas (KRAs) of safety, operational efficiency, cost effectiveness and customer satisfaction, and measuring them against Key Performance Indicators (KPIs)

Hedef Kitle:
This course is recommended for:Air Navigation Service Providers

Otorite Onayı:
IATA

Ön Şartlar:
Participants should have prior knowledge of safety and financial performance of their organization.