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Benchmarking and Best Practices for Air Navigation Service Providers


IATA Trainings - A06D590 - Sınıf Eğitimi


Benchmarking and Best Practices for Air Navigation Service Providers
  • Konular
  • Hedef Kitle
  • Otorite Onayı
  • Ön Şartlar
History and definition of benchmarking The applications of benchmarking: benchmarking framework and baseline information The 5 steps approach to benchmarking Review of key benchmarking studies: CANSO, EUROCONTROL Applying a best practice model across the Key Result Areas (KRAs) of safety, operational efficiency, cost effectiveness and customer satisfaction, and measuring them against Key Performance Indicators (KPIs)
This course is recommended for:Air Navigation Service Providers
IATA
Participants should have prior knowledge of safety and financial performance of their organization.