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Root Cause Analysis

IATA Trainings - A06V543 - Virtual Class

Root Cause Analysis
  • Subjects
  • Target Group
  • Authority Approval
  • Prerequisites
  • Required Documents
  • Critical Information
  • International requirements: ICAO-SMS framework, EASA, FAA, Transport Canada, IATA
  • Common root cause analysis errors
  • Problem solving process
    • Defining the problem
    •  Problem definition tools
    •  Problem cause data collection tools
    •  Root cause analysis cycle
  • Root cause identification tools
    • Five “why’s”
    •  Cause and effect diagram (or the fishbone diagram)
    •  Fault tree analysis
  • Key steps to conducting an effective root cause analysis
  • Corrective action
    • Corrective action plan development
    •  Corrective action plan follow-up
    •  IOSA and ISAGO Corrective Action Record requirements

This course is recommended for:

  • Airline and ground service providers
  • Safety and quality managers
  •  Operations supervisors and personnel
  •  Occurrence investigators
  • Participants should have prior knowledge of Operational Safety
  • Recommended level is Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.