1. Introduction to Course
2. Introduction to E-mails -To/CC/BCC -Formal, Semi Formal and Informal E-mails -E-mail Structure
3. Reason for Writing -Making a Request -Replying to a Request -To Make a Point -Offering Help/Giving Information -Complaining -Apologizing
4. Miscellaneous -Arranging an Appointment -Attaching Files
5. Ending -Closing -Out of Office E-mails -E-mail Signature Blocks -Some Useful Tips for Effective E-mail Writing -Acronyms and Abbreviations
6. Questions and Answers