Turkish Aviation Academy

AVIATION ACADEMY INTRODUCTION VIDEO

ABOUT US

Turkish Aviation Academy was founded to meet the training needs of Turkish Airlines, Turkey’s first airline as well as one of Europe’s leading airlines. It has transformed over the years into an institution that offers training courses to people from many different companies both in Turkey and abroad. The Academy has been offering training courses for over 30 years. Located at Gate B of Atatürk Airport, Turkish Aviation Academy continues to be one of the leading aviation training centers in Turkey utilizing expert trainers and a quality training approach. Academy is situated on a 5800 square meters area, containing 20 classrooms and a conference room with capacity of 108 seats. Within the Academy there are 29 trainers, all experts in their fields, whereby 471 people can be delivered training at the same time. Approximately 2.585 classroom trainings are conducted annually in which nearly 46.000 students participate. Moreover, the number of distance learning has reached 180.000.

Turkish Aviation Academy combines years of experience with the latest developments in the aviation industry to train airline companies and corporations such as courier companies, travel agencies, universities and airport operators in the fields below:

Reservation and Sales Training
Cargo Training
Dangerous Goods Training
Passenger Services Training
Ramp Training
Lost Luggage Training
Security Training
ICAO Travel Documents Training
Organizational Development Training
Heliport Training
Personal Development Training
Professional Development Trainings
Marketing Training
IATA Training
Air Transport Management Master Program
General Language Training
Aviation English Training
Cabin English Training
Fear of Flying Program

Our National & International Approvals and Partnerships:

IATA Regional Training Partner and Accreditation Training Center and School
DGCA Dangerous Goods Authority
DGCA Approval
TS-EN-ISO 9001: 2008 Quality Management System Certificate
ICAO Trainair Plus Full Membership
PEARSON Accreditation

HISTORY

Turkish Airlines has always considered training to be an important aspect of the business since 1933 and supported its personnel through local and international courses and seminars from the very beginning. In the early years, training was only given to pilots and aircraft mechanics. However, the development of the aviation industry over time resulted in the need for a training department that would carry out training activities in a more systematic manner.

To do this, first the Training Department was established under the Technical Directorate, followed by the establishment of the Ground Training Department and the Flight Training Department under the Operations Directorate.

With the ever increasing importance of training, the Board of Directors decided to establish a Training Directorate under the Office of the Administrative Assistant General Manager in 1966.

Modern training activities started with the establishment of a training center in Gümüşsuyu in 1972. In 1979, this directorate was moved to Yeşilköy.

Training programs given in a hangar in Yeşilköy consisted of two parts: flight training and ground training. Instructors included pilots, chief stewardesses and controlling stewardesses, meteorology experts and foreign language teachers employed by Turkish Airlines.

This department was transformed into the Training Directorate in 1982, resulting in the establishment of what is currently called the Turkish Aviation Academy. As a result, foreign language and on-the-job training became available, as well as administrative, commercial and technical training.

The Training Directorate was moved to its current building next to Atatürk Airport Gate B in 1984 and started to carry out its activities in two departments: the Training Department and the Flight Training Department.

With the move of the Flight Training Department to its current building in Florya in 1998, the Training Department continued its activities as a separate entity and was then named the Turkish Aviation Academy in 2008.

1966
1972
1979
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1984
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2004
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2006
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2008
2011
2012
2013
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2015
2016
2017

1966
The foundations of Turkish Aviation Academy, the first aviation academy of Turkey, were laid with the establishment of Training Management under the Office of the Administrative Assistant General Manager in 1966.
1972
Training Management was moved to Gümüşsuyu and there began the modern training activities.
1979
Training Management was moved to Yeşilköy.
1982
Training Management was transformed into the Training Directorate, resulting in the establishment of what is currently called the Turkish Aviation Academy. By this means, in addition to administrative, commercial and technical training foreign language and on-the-job training also became available.
1984
The Training Directorate relocated to its current building next to Atatürk Airport Gate B, and started to carry out its activities in two departments: the Training Department and the Flight Training Department.
1988
Flight Training Department was moved to Florya and separated from the Training Directorate.
2004
Peace Eagle Project was initiated in order to provide aircraft maintenance and repair trainings of Turkish Air Forces in collaboration with Boeing.
2005
EASA Part-66 /147 and SHY 147 approvals were acquired. Thus, aircraft maintenance and repair trainings were delivered as courses approved by national and international authorities.
2006
“Carriage of Dangerous Goods by Air Training Authorization Certificate” was obtained.
2007
“Conquer Your Fear of Flying” program was initiated to enable people who have a fear of flying to fly with pleasure by eliminating their problems.
2008
Training Directorate got the title of Turkish Aviation Academy.
2011

IATA “Regional Training Partner (RTP)” and “Approved Training Center (ATC)” titles were received.

“Private Training Institution” authorisation was received from the Ministry of National Education.

54^th EAMTC Conference was hosted.

Training Services Marketing and Sales Management was established.

Turkish Aviation Academy magazine began to be published.

Milli Eğitim Bakanlığı’ndan “Özel Eğitim Kursu” yetkisi alınmıştır.
2012

The Academy became ICAO Trainair Plus Full Member.

The "Best IATA Regional Training Partner of the World" award was received for the high performance demonstrated in the sales.

“Training Institution Authorisation Certificate” was received from DGCA.

Leadership School was established, trainings began to be given to Turkish Airlines personnel in order to raise leading skilled managers.

IATA Training Partner Conference, where IATA members operating in all over the world participated in, was hosted.
2013

Onboard Communications: A Key to Safety and Service Quality themed "16. ICAEA International Forum was hosted.

ICAO NGAP & Trainair Plus Regional Symposium - Europe & Middle East event was held.

Accreditation (ATS) of “Carriage of Dangerous Goods by Air Training" was received from IATA.

"Aviation Security Training Institution Authorization Certificate” was received from SHGM.

Aviation Academy became an Edexcel approved training institution.

"Air Transport Management Master Program", launched in cooperation with Turkish Airlines, Boeing and Istanbul Technical University (ITU), was delivered to a group of 40 students during 2013-2015.
2014

FAAL Training Resource Management System project was initiated.

Training Digitalization Studio has been established and started operations to digitize the trainings.

Language Trainings and Services Department was established.
2015

FAAL Training Resource Management System has gone live.

Aviation Academy acquired the title "ICAO Regional Training Center of Excellence".

"Human Factors, Communications and Safety" themed ICAEA International Forum was hosted.

Turkey's first official Institutional University recognition was received from Global Council of Corporate Universities.

Leadership Development Program was initiated in cooperation with Fatih Sultan Mehmet University for the managers of the Corporation.

A membership agreement has been made with Lynda.com, an online training platform that has more than 10.000 qualified trainings.

A master program called "Industrial R & D and Technology Management Program" was initiated in cooperation with Yildiz Technical University and Warwick University, and the opening ceremony was held at Yildiz Technical University Beşiktaş Campus.

The last one of the Airborne Warning and Control (HIK) Aircrafts, included in the Turkish Air Force fleet within the scope of Peace Eagle Project, was received from Boeing by Turkish Ministry of National Defense at a ceremony held at the TAI facilities.

Test 1
2016

"IATA Premier Circle Member" title was received at IATA DG Accredited Training Schools (ATS) Conference in Berlin in 2006 thanks to the high performance on sale.

A conference called "Language Education in Aviation: Sector - Educational Institutions Coordination" was held.

A one-year membership agreement was made with Science Direct, a digital library of academic content, for the purpose of supporting scientific research and contributing to institutional development.
2017

The Aviation Academy with outstanding achievement received the title of "IATA Premier Circle Member".

“Air Transport Management Master Program”, carried out in cooperation with Ibn Khaldun University and Aviation Academy, was initiated under the sponsorship of Airbus.

OUR GOALS

Sustainable Growth and Profitability

To save resources and ensure fair value across our learning services to support sustainable growth and profitability.

Brand Awareness and Preference

To cultivate and to develop the brand knowledge by facilitating implementation of marketing strategies.

To support international sales operations in order to adapt business into new markets.

Business Excellence and Productivity

To build remarkable practices on leadership programs based on our fundamental core values consistently in managing the organization and achieving results.

To work continuously to improve our employees well-being awareness and personal development.

Innovative Approach

To research innovative solutions in business fields with cooperation and increasing expertise.

Customer Oriented

To optimize customer lifetime value of experience to help facilitate in developing customer benefits.

To establish customer relationship to emphasize our customers as business partners.

Corporate Social Responsibility

Contribute to the development of a circular economy by advocating renewable and recycled solutions, and better resource usage.

To Add Value To Business Partners

To decrease cost of reproducing risks by adding productivity to labor and surplus values of our business partners by training needs assesment via AQD system feedbacks.

OUR TRAINING POLICY

Turkish Airlines declares its Training Policy which contributes to career development of personnel and stakeholders, and increase their added-value on the organization. The policy also perpetuates corporate prestige and customer satisfaction by improving service quality. It is well planned, objective, constantly evolving and it meets the needs through the approach of excellence.

To Ensure Continued Success

According to Turkish Airlines, training activity is the fundamental requirement of sustainable success.

The basis of the activity is specific aviation sector trainings which are obligatory according to national and international regulations and the law. These trainings are implemented primarily.

Turkish Airlines puts emphasis on the role of the training for quality management, safety, security and popularizing environment standards. Training schedules are created in this direction.

To Give Internationally Valid Trainings

Turkish Airlines develops innovative and pioneering training programs which reproduce information according to universal criteria to be able to provide up-to-date and worldwide accepted training service.

It collaborates with internationally recognized institutions and organizations to perpetuate the profitableness, steady growth and long term success of the company.

High technology hardware and software and high standard infrastructure are used at the presentation of training services.

To Make a Difference Thanks to Trainers

Turkish Airlines educates trainers who meet national and international requirements and aim to transfer their experience to new generations. All trainers are expert in their subjects.

To Be Innovative and To Achieve Success with the Best Applications

Turkish Airlines develops innovative applications to make a difference about training service in aviation sector.

It pursues the best applications in the sector, and develops and applies its own applications thanks to its experience and knowledge it has gained.

To Increase Effectiveness and Productivity of Training

Turkish Airlines conducts performance analyses at all phases from scheduling training service to presenting it. By this means, it measures effectiveness and productivity of training in accordance with the purposes and uses its resources effectively by using software and technological infrastructure.

To Give Customer Satisfaction Oriented Trainings

Turkish Airlines, in every phase of the training which is offered, pays attention to expectations, suggestions and complaints of customers, and makes necessary arrangements and improvements.

To Contribute to the Development of Personnel

Turkish Airlines acts with the idea that personnel are the biggest value. It regards training as an an opportunity to increase personnel’s motivation and makes efforts to make the best advantage of it. It sustains the career and personal development of its staff through in-house and out training service, in line with company goals and strategies.

To Achieve Continuous Improvement in Training

Turkish Airlines aims to achieve continuous improvement in training process thanks to customer feedbacks and its own experience, in case of changes and developments of training requirements in aviation sector.

TRAINING DIRECTORATE DEFINITIONS LIST

Trainee: A person undergoing any kind of training activity.

Training Coordinator: A person assigned by their relevant administrative unit within the Company, who:

Makes requests for education, class, meeting and / or conference hall, etc. to the Training Directorate,
Carries out the attendance procedures for the personnel to whom trainings are planned by the Training Directorate,
Undertakes other assigned duties.

Digital Content: An integrated structure that creates all of the factual statements required by an instructor to convey the subject in a fluent and proficient manner, through digital products such as short video, audio, animation, simulation, text and visual features. Digital content should contain distributed internal evaluations depending on the structure of the subject matter.

Digital Training: The form of digital content which is delivered to the trainee in such a way that will provide opportunity for the trainee to complete it independent of time and place.

Digital Information Notes The structure in which at least one of the digital product elements contained in the digital content definition does not exist. Digital Information Notes are training support materials.

Storyboard (Digital Training Layout Scenario): The scripted version of the content, which will be converted to digital training, separated into sequential and logical sections.

Question Bank: A collection of all the questions produced for evaluation in a specific subject.

Exam: A subset of questions produced from the questions within the Question Bank.

Pre-assessment Exam: The exam applied at the beginning of the training.

Post-assessment Exam: The exam applied at the end of the training.

Classroom Training: An educational activity carried out by the instructor in a physical environment based on the digital course content and whereby pre-assessment and post-assessment exams are applied.

E-Learning: The delivery of Digital Training or Digital Information notes to trainees via appropriate technological platforms.

Blended-Learning: It is a training activity carried out in the classroom following the successful completion of the e-learning component.

Practical course: It is a training activity aimed at improving the trainee's skills in a specific area.

Seminar: It is a training activity which is designed to provide information about a specific topic, and which does not require evaluation.

Course File: A document that contains information about the goal, content, duration, training methods and techniques, assessment and evaluation methods, and references of a course.

Instructor: A person who has fulfilled all the pre-defined requirements for teaching and is authorized by the Aviation Academy.

Training Completion Document: Certificate or Participation Certificate.

Certificate: It is the training certificate that the trainee who has successfully completed the classroom training or blended learning, is entitled to receive.

Participation Certificate: A certificate that a trainee who has completed a seminar or e-learning is entitled to receive it.

FAAL Training Resource Management System: FAAL is the information and management software infrastructure in which the training activities and resources are managed. It is available at http://faal.thy.com .

Academy Portal: Academy Portal is the web platform of the Aviation Academy at https://akademi.thy.com/home.aspx

LMS-Learning Management System: LMS is a technological platform designed to present Digital Training and Digital Information Notes to users, follow them up, measure success, and report on progress. It is available at http://lms.thy.com/ .

Training Catalog: Training Catalog is the catalog where all training activities defined by the Aviation Academy can be found from https://akademi.thy.com/home.aspx and http://faal.thy.com .

Online Exam System: The technological platform where the pool of questions is managed. It is available at https://esinav.thy.com/ .

Practical exam: It is the activity of assessing the trainee's skills in a specific way.

Exam Team: A team that manages and conducts all kinds of exam activities.

Invigilator: Person who is assigned by the exam team to invigilate during an exam.

Make-up Exam: It is an exam that a trainee is given, upon the request of his/her unit, for not being able to take the final exam due to a valid excuse.

Sub-expertise: This defines the work actually carried out by the personnel during working hours regardless of his/her title. All sub-expertise areas should be independent of one another in the tasks carried out.

MISSION

To become a world-renowned, transparent, trackable, accountable and internationally standardized academy in the field of civil aviation with its digital training and examination system in line with developing technologies which delivers internationally standardized trainings in-house and markets them outside the academy.

VISION

To become a solid, pioneering and credible civil aviation training organization which constantly renews itself providing fast and quality services, while embracing responsibility, authenticity and transparency as its core principle.

ABOUT US

AVIATION ACADEMY INTRODUCTION VIDEO

DEPARTMENTS

ORGANIZATIONAL DEVELOPMENT TRAININGS MANAGEMENT

TRAINING SERVICES MARKETING AND SALES MANAGEMENT

FINANCIAL AND ADMINISTRATIVE AFFAIRS OF TRAININGS MANAGEMENT

EDUCATION TECHNOLOGIES AND COORDINATION MANAGEMENT

LANGUAGE TRAINING AND SERVICES MANAGEMENT

CORPORATE SOLUTIONS TRAINING MANAGEMENT

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