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SGHA-SLA and Effective Negotiation Behaviors

IATA Trainings - A06D561 - Classroom Training

SGHA-SLA and Effective Negotiation Behaviors
  • Subjects
  • Target Group
  • Authority Approval
  • Prerequisites
  • Required Documents
  • Critical Information
  • Changes in 2023 version compared to 2018 version
  • Standard Ground Handling Agreement
  • Service Level Agreement
  • Business-to-Business negotiations

  • Airline and GSP Buyers, Sellers, and Contract Managers
  • Commercial, Agreement performance, and Service quality managers
  • Station managers
  • Legal counsel
  • Participants should have prior knowledge of Ground Handling Business and Operations.
  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4for courses in English or the equivalent level for other languages.