· Developing an emergency response plan
· Emergency response organization
· Airline responsibilities and compliance (SMS, FAP, IOSA, ERPTF)
· Emergency response network
· Alarm and mobilization
· Station emergency response planning
· Special assistance team basics / Humanitarian Response incl. Inquiry / Family Assistance Center
· Go-Team organization
· Crisis communication basics
· Command center missions
· Back-office missions (insurance, legal, financial procedures etc.)
· Emergency response facilities
· Emergency response plan implementation: instruction, training and exercises