Upon completion of this course you will be able to:

• Outline the key practices required to maintain a QMS: the quality policy, procedures, audit, and reports
• Develop your process mapping and procedure writing skills
• Integrate Safety Management System (SMS) and Quality Management System (QMS)
• Identify the documentation control as an essential preventive measure ensuring that only approved, current documentation is used throughout the organization
• Manage audit nonconformities

The key topics that are covered during this course include:

• Quality Culture and how it affects your organization
•  Process management
  • Establishing processes
  • Planning and writing procedures
•  Document control
  • Which elements to control and how
  • Planning a document infrastructure
•  Audit management
  • Measuring compliance
  • Root cause analysis
  • Developing and initiating a corrective action plan
  • Levels of non-conformity
•  QMS and Safety Management System (SMS) parallels

Activities

• Interactive exercises
• Case studies
• Assessment