Document hierarchy Quality manual Policy & procedures Work instructions Records Document consistency and referencing Communication style Numbering systems Controlled document list Circulation list Document retention and amendment EU-OPS, ICAO, ISO requirements and resources Process and document ownership Periodic review Documentation standards Defining a corporate standard Document security and control What documentation means to auditors IOSA documentation requirements Operational Management and Control Systems IOSA Audit Standards IOSA Documentation Review Requirements Activities This course uses a series of practical exercises to help you build your own document control procedures A final examination is given at the end of the course.