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English Speaking Skills for Ground Handling

General Language Courses - A05B197 - Blended (E-Learning + Classroom Training)

English Speaking Skills for Ground Handling
  • Subjects
  • Target Group
  • Authority Approval
  • Prerequisites
  • Required Documents
  • Critical Information

1. Pre-Assessment Exam

2. Introduction

3. Check-in at the Airport; Giving Something to A Passenger; Making Polite Request with Please; Saying Farewell; Ways to Accept Thanks;

4. Connecting Flight: Giving Reason; Asking for Repetition; On Time- In Time

5. Cancelled Flight; Showing Understanding; Showing Empathy; Will with a Variety of Functions such as Making Request, Promise and Giving Warnings

6. Missing Luggage; Getting Passenger's Information; Giving Direction; How Long; How Much, How Many

7. Luggage Problems; Expressing Sympathy: Different Ways to Describe Damage; Would  

8. Post-Assessment Exam

Ground handling supervisors and personnel who are in contact with passengers.


Having completed A05E197 English Speaking Skills for Ground Handling