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Station Management and Ground Handling Supervision

IATA Trainings - A06D082 - Classroom Training


Station Management and Ground Handling Supervision
  • Subjects
  • Target Group
  • Authority Approval
  • Prerequisites
  • Required Documents
  • Critical Information

What you will learn

On completion of this course you will be able to:

  • Manage and oversee the ground handling services according to the IATA Airport Handling Manual (AHM) and best industry practices
  • Recognize and relate the bottlenecks in ground handling operations and how performance and quality of services can be improved in each area
  • Work within the frame of the AHM and IATA Standard Ground Handling Agreement (SGHA)
  • Build sustainable relationships between an airline and the Ground Handling Service Provider (GHSP) and with the internal and external stakeholders with whom a Station Manager interacts
  • Provide guidance to local (own or contracted) personnel, ensuring standards such as quality and safety are always adhered to

Course content

The key topics that are covered during this course include:

  • Cooperation with authorities at the airport
  • Role, duties and responsibilities of a Station Manager
  • Passenger handling activities
  • Ramp handling activities
  • Cargo handling activities
  • Standard Ground Handling Agreements (SGHAs)
  • Service Level Agreements (SLAs)
  • Resources and Ground Service Equipment (GSE) management
  • Aviation security awareness
  • Safety Management System (SMS) awareness
  • Occupational Health and Safety (OHS) awareness
  • Emergency response planning
  • Customer Service and Irregularities Handling
  • ULD handling

This course is recommended for:

  • Airline Station Managers, Supervisors and Team Leaders
  • Ground Handling Managers, Supervisors and Team Leaders
  • Airport Authorities with oversight duties
  • Future Airline or Ground Handling employees who are prepared to take active part in station leadership
IATA
  • Participants should have prior knowledge of airport business and operations.
  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.


IATA’s comprehensive Station Management and Ground Handling Supervision training course is designed to equip station staff with the necessary skills and knowledge to successfully manage all aspects of Ground Operations. It is ideal for Station Managers working in Ground Service Providers (GSPs), self-handling airlines, supervision companies, and station supervisors overseeing handling activities. Through this course, you will gain essential tools to effectively manage and coordinate ground handling operations, ensuring safe, efficient, and cost-effective operations. The course will cover proven methods to improve and maintain station performance in key areas such as On-Time Performance (OTP), baggage mishandling, customer service, cost control and people management. You will also analyze airport processes including check-in, gate, ramp handling and cargo activities, enabling them to contribute to discussions and analyses on the challenges faced by ground handling services today. This course is ideal for newly appointed Station Managers looking to formalize their operational experience and enhance their skills in all areas of station management. It provides practical insights, strategies and best practices to enhance station performance, meet industry standards and deliver exceptional ground handling services. The latest version of the AHM and IGOM manuals are provided for this course. 

08/12/2025 - 12/12/2025


5 day (5x8 hour)


 3,534.00 USD (VAT Included)




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