·         International requirements: ICAO-SMS framework, EASA, FAA, Transport Canada, IATA

·         Common root cause analysis errors

·         Problem solving process

o    Defining the problem

o    Problem definition tools

o    Problem cause data collection tools

o    Root cause analysis cycle

·         Root cause identification tools

o    Five “why’s”

o    Cause and effect diagram (or the fishbone diagram)

o    Fault tree analysis

·         Key steps to conducting an effective root cause analysis

·         Corrective action

o    Corrective action plan development

o    Corrective action plan follow-up

o    IOSA and ISAGO Corrective Action Record requirements