What you will learn
On completion of this course you will be able to:
- Summarize the problem definition process
- Identify when to use which type of tools for problem definition
- Describe the principles of root cause analysis
- Summarize the root cause requirements and guidance under ICAO, FAA, Transport Canada, EASA, and IATA
- Determine the root cause(s)
- Describe the key concepts of a corrective action plan
- Describe the corrective action process
- Describe the requirements to complete an IOSA corrective action record
Course content
The key topics that are covered during this course include:
- International requirements: ICAO-SMS framework, EASA, FAA, Transport Canada, IATA
- Common root cause analysis errors
- Problem-solving process
- Defining the problem
- Problem definition tools
- Problem cause data collection tools
- Root cause analysis cycle
- Root cause identification tools
- Five “why’s”
- Cause and effect diagram (fishbone diagram)
- Fault tree analysis
- Key steps to conducting an effective root cause analysis
- Corrective action
- Corrective action plan development
- Corrective action plan follow-up
- IOSA Corrective Action Record requirements
Activities
- Interactive exercises
- Case studies
- Final assessment