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Root Cause Analysis

IATA Trainings - A06D543 - Classroom Training

Root Cause Analysis
  • Subjects
  • Target Group
  • Authority Approval
  • Prerequisites
  • Required Documents
  • Critical Information

International requirements: ICAO-SMS framework, EASA, FAA, Transport Canada, IATA

Common root cause analysis errors

Problem solving process

Defining the problem

Problem definition tools

Problem cause data collection tools

Root cause analysis cycle

Root cause identification tools

Five “why’s”

Cause and effect diagram (or the fishbone diagram)

Fault tree analysis

Key steps to conducting an effective root cause analysis

Corrective action

Corrective action plan development

Corrective action plan follow-up

IOSA and ISAGO Corrective Action Record requirements

  • Airline and ground service provider
  • Safety and quality managers
  • Operations supervisors and personnel
  • Occurrence investigators
  • Participants should have prior knowledge of Operational Safety.
  • Recommended level is Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.