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Station / Ground Handling Management


IATA Trainings - A06D088 - Classroom Training


Station / Ground Handling Management
  • Subjects
  • Target Group
  • Authority Approval
  • Prerequisites

·         Cooperation between airlines and service providers

·         Duties of the station manager

·         Principles of customer service

·         Facilitation and simplifying passenger travel

·         Ramp,cargo and terminal activities

·         Service Level Agreements (SLA)

·         Resources and GSE management

·         ULD handling

·         Aviation security awareness

·         Baggage handling

·         Emergency response planning

 
• Airline station managers • Ground handling managers and supervisors • Airport authorities
IATA
Participants should have prior knowledge of airport business and operations