Passenger Services (Supervision and Management) (ENG)

Passanger Services Operation - A01D922 - Classroom Training

Passenger Services (Supervision and Management) (ENG)
This course is prepared for the participants who work/aim to work for Passenger Services departments on behalf of Turkish Airlines due to the regulations of International Air Transport Association (IATA) and Turkish Airlines.

3 gün (3x8 saat)

  • Ticketed Points of a Journey  
  • Agreements  
  • Ticket Exercises
  • Turkish Airlines Check-in Procedures 
  • Boarding 
  • Transit/Transfer Passenger Procedures 
  • Denied Boarding Procedures 
  • Endorsement 
  • Flight Interruption Manifest (FIM) 
  • The Special Services Given In Case of Flight Irregularities 
  • Passenger Requiring Special Services 
  • Extra Seat (EXST)
  • Cabin Baggage (CBBG)  
  • Manual Interline Baggage Tag 
  • Passenger Baggage Rules and Acceptance 
  • Excess Baggage Ticket, Rules and Acceptance
  • Sports Equipment Rules and Acceptance
  • Live Animals

Hedef Kitle:
Sales/ traffic, passenger services agents, supervisors and managers who work at stations where passenger services are provided by ground handling companies, staff who are working/or will work in the related departments pertaining to passenger services as found suitable by their managers.

Otorite Onayı:
Directorate General of Civil Aviation (DGCA)

Ön Şartlar:
Participants must have A01K450 Passenger Services or A01K550 Passenger Services Certificates.