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    Turkish Airlines
     Aviation Academy Training Services Privacy Notice

    1. Introduction

    As a data controller Türk Hava Yolları Anonim Ortaklığı (hereinafter referred to as “THY”, “Turkish Airlines” or “We”) pays the utmost attention to the lawfulness of the processing of personal data relating to its employees and customers (“Trainees”) who wish to participate in the training.

    The Aviation Academy Training Services Privacy Notice (“Privacy Notice”) has been prepared in accordance with the primarily Turkish Personal Data Protection Law No. 6698 (the “Law”) and the EU General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”) to ensure that personal data are processed in a transparent manner and remains fully under your control during the training sessions you participate in person or online.

    You may read the Turkish Airlines Privacy Notice on the Processing and Protection of Personal Data published on: https://www.turkishairlines.com/en-tr/legal-notice/privacy-policy/index.html and for more detailed information about processing of your personal data.

    You may read the Turkish Airlines GDPR Privacy Notice published on: https://www.turkishairlines.com/en-tr/legal-notice/gdpr-privacy-notice for more detailed information about GDPR.


    2. Which Personal Data We Process and How Do We Collect Your Personal Data?

    General information on your personal data processed by THY is as follows:

    • Identity and Contact Information:Personal data such as name, surname, Turkish Republic ID/Passport number, e-mail address, telephone number, mobile phone , address, nationality, place of birth, your child's; name and surname information limited to these trainings if you purchase trainings given to children, father's name if you take the exam at the end of some trainings, invoice address, name of the company you work for, date of birth, age, profession, marital status, educational status, school graduated from, certificate information in terms of competence, etc.;
    • Evaluations and requests: Information regarding your assessments, complaints and requests relating to our services.
    • Payment information: Credit/debit card information, bank account information, IBAN information and other financial information.

    Your personal data is processed through our electronic systems during the membership phase before your use of the educational services offered by THY on this website; during the pre-application phase for certain trainings or during the purchasing processes. In case of in-person training, data processing can be carried out with printed documents. In all cases, your personal data processed during the educational processes are obtained in accordance with the provisions of national and international legislation, including the basic principles set out in Art. 4 of the Law and Art. 5 GDPR.

    3. For Which Purposes Do We Process Your Personal Data?

    Your personal data are being processed in compliance with GDPR as well as other relevant laws and especially with Law for the following purposes:

    • Providing Service: Data is processed in order to determine whether those who have applied for the use of training services are eligible to participate in the program(s).
    • Contact: Data is processed to get in contact with our customers through text messages, e-mails, or telephone in order to submit their enrolment details, to share confirmation regarding the purchase of service, to evaluate eligibility for certain trainings, and to share payment and training details.
    • Evaluation of Requests and Suggestions: Data is processed in order to receive and evaluate customer opinions, complaints, and considerations regarding our services through printed/online forms and surveys.
    • Legal Obligations: Data is processed in order to ensure compliance with the national and international regulations which Turkish Airlines is subject to, and to perform their obligations under the relevant legislation.

    4. What Is Our Legal Basis for Processing Your Personal Data?

    Your personal data are processed on the following basis of the Law and GDPR:

    • It is explicitly permitted by any Law provided by 5 (2) (a) Law,
    • Processing is directly related to the establishment or performance of the contract within the scope of Article 5 (2) (c) of the Law,
    • Compliance with legal obligations provided by Article 5(2) (ç) Law and Art. 6(1)(c) GDPR,

    5. To Whom We Transfer Your Personal Data and Why?

    Under certain circumstances for the above listed purposes, We may transfer your personal data that We process to third parties, residing within borders of Turkey or abroad, in accordance with the provisions of national and international law, particularly Art. 8 and 9 of the Law. Types of third parties We may transfer your personal data to are as follows:

    Contracted Service Partners: : If our training is provided by an instructor who is not affiliated with THY, personal data may be shared with the parties providing subject matter experts.

    Government Agencies and Organizations: Directorate General of Civil Aviation, General Directorate of State Airports Authority, Ministry of National Education, The International Air Transport Association, The International Civil Aviation Organization etc.

    6. What are Your Rights as Data Subject?

    Under Art. 11 of the Law you are entitled to the following rights:

    • Learn whether data relating to you are being processed;
    • Request further information if personal data relating to you have been processed;
    • Learn the purpose for the processing of personal data and whether data are being processed in compliance with such purpose;
    • Learn the third-party recipients to whom the data are disclosed within the country;
    • Request rectification of the processed personal data which is incomplete or inaccurate and request such process to be notified to third persons to whom personal data are transferred;
    • Request deletion or destruction of personal data in the event that the data are no longer necessary in relation to the purpose for which personal data were collected, despite being processed in line with the Law and other applicable laws and request such process to be notified to third persons to whom personal data are transferred;
    • Object to negative consequences that you experienced as a result of analysis of the processed personal data by solely automatic means;
    • Demand compensation for the damages that you have suffered as a result of an unlawful processing operation;

    If you are subject to GDPR, please find more detailed information on GDPR Privacy Notice

    In order to easily exercise your rights listed above and send us your relevant requests you may contact us through our contact information below. We will respond you in the shortest time possible, based on the nature of your request and within 30 days at the latest. As a general rule, responses to data subject requests are given free of charge; however, we reserve the right to charge you according to the tariff to be determined by the Personal Data Protection Board in case the request requires additional costs.

    7. Data Controller and Contact Information:

    THY Head Quarter Entity:

    ✉️ https://feedback.turkishairlines.com/en

    ☏ +90 212 444 0 849; +90 212 463 63 63

    📍 Türk Hava Yolları A.O. Genel Yönetim Binası, Yeşilköy Mah. Havaalanı Cad. No:3/1 34149 Istanbul, Türkiye