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Accounting and Finance for Non-Finance Managers

Accounting and Finance for Non-Finance Managers

IATA Trainings - A06D098 - Classroom Training

This course is designed to provide (non-finance) managers with a solid understanding of the financial and accounting processes that you will encounter in your everyday work. Through case studies and class discussions you will gain the knowledge to view your company from a financial perspective, and be taught accounting terms and concepts to help you manage financial matters with confidence. Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor.

3 day (3x8 hour)

 1652 USD (VAT Included)

Advanced Safety Management Systems (SMS) in Civil Aviation

Advanced Safety Management Systems (SMS) in Civil Aviation

IATA Trainings - A06D580 - Classroom Training

A Safety Management System (SMS) is an essential part of operating in today’s aviation industry.This advanced course introduces participants to the key tools to manage a performance-based SMS. The processes examined are equally applicable to airline, airport, Air Traffic Management and other aviation operations.Participants will be able to streamline the operational and business processes of their companies and demonstrate improved safety performance to their Board of Directors, insurance underwriters, their clients and customers, and the regulatory agencies that oversee them. Managers and staff from Safety Offices will particularly benefit from the course, as will representatives from Civil Aviation Authorities.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.Prerequisites Participants should have a basic knowledge of ICAO Doc 9859 Safety Management System (SMS) principles and concept Recommended level: Professional and Management

5 day (5x8 hour)

 2561 USD (VAT Included)

Air Cargo Law and Convention

Air Cargo Law and Convention

IATA Trainings - A06D490 - Classroom Training

Examine the impact of air cargo law developments on the airline business, and understand the different approaches and solutions to the complex air cargo law issues. You will review the international conventions on air law in relation to cargo liability, gain an overview of the IATA cargo service conference and IATA cargo agency conference, and explore the difference between agent and forwarder liability.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 16 hours of instruction delivered by an official IATA Instructor.Prerequisites: Participants should have prior knowledge of Air cargo procedures.Recommended level: Professional and Management

2 day (2x8 hour)

 1652 USD (VAT Included)

Air Cargo Management

Air Cargo Management

IATA Trainings - A06D241 - Classroom Training

This highly interactive course provides a 360° management perspective from industry experts working at the most successful airlines and freight forwarders about the air cargo industry. You will review the cargo management system with an international perspective, focusing on the business, operations and regulatory fundamentals. Over five days you will explore how the air cargo industry is changing and how to identify opportunities to become more successful as a manager in your company.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.Prerequisites: Participants should have prior knowledge of Air cargo procedures.Recommended level: Intermediate and Management

5 day (5x8 hour)

 2561 USD (VAT Included)

Air Cargo Security

Air Cargo Security

IATA Trainings - A06D391 - Classroom Training

Prepare your business to meet the latest cargo security regulations. Recent air freight terror plots have triggered authorities to address vulnerabilities in the cargo chain and tighten regulations around the world. Emphasizing threat assessment and planning techniques, this course helps air cargo businesses face the new challenges of regulatory compliance. Learn common industry practices and how to apply them in your operations using hands-on simulations and exercises. Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional Prerequisites: None

5 day (5x8 hour)

 2561 USD (VAT Included)

Air Transport Economics

Air Transport Economics

IATA Trainings - A06D582 - Classroom Training

Leveraging IATA know-how look deeper into economic and policy developments affecting the global air transport industry. Examine Financial Forecasts, Industry Outlooks, profitability, regulations. Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: None

5 day (5x8 hour)

 2561 USD (VAT Included)

Air Transport Statistics

Air Transport Statistics

IATA Trainings - A06D583 - Classroom Training

Under the Chicago Convention, ICAO has been mandated with the gathering of aviation statistics from contracting States since 1947. This data is used to derive trend level indicators to support the sustainable development of civil aviation activities, concentrating on safety, efficiency and environmental protection.IATA gather aviation statistics directly from airlines,supporting various airline industry initiatives while monitoring the industrys performance in terms of traffic, employment, financial results, environmental protection and safety.Statistical data are compiled by airlines, airports and civil aviation authorities applying international standards. Aviation statistics are widely used throughout the industry, ranging from monitoring global industry performance, to detailed network planning and competitor benchmarking.Understand the difference between the data gathered by different international organizations such as ICAO, IATA and ACI, and be able to leverage this global knowledge to give your organization a competitive edge.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 32 hours of instruction delivered by an official IATA Instructor.

4 day (4x8 hour)

 2183 USD (VAT Included)

Air Transportation Management

Air Transportation Management

IATA Trainings - A06D317 - Classroom Training

Review aviation-related businesses and organizations and the role they play in shaping the industry. Polish your management and presentation skills while working with experienced instructors and class peers on a unique course integration exercise.

5 day (5x8 hour)

 2561 USD (VAT Included)

Airborne Collision Avoidance System / T-CAS Training for Air Traffic Controllers and Pilots

Airborne Collision Avoidance System / T-CAS Training for Air Traffic Controllers and Pilots

IATA Trainings - A06D585 - Classroom Training

Get up to date on how T-CAS Traffic Advisories (TA) and Resolution Advisories (RA) are generated and how to manage the subsequent situation.Available as: Classroom & In-Company course Duration: 3 days (24 hours) Recommended level: Professional and Management Prerequisites: None

3 day (3x8 hour)

 1817 USD (VAT Included)

Aircraft Acquisition and Financing

Aircraft Acquisition and Financing

IATA Trainings - A06D649 - Classroom Training

Before making the right decision, you need to know your options. This course introduces you to the key leasing and financing schemes available for the purchase and operation of aircraft, including straight purchases, secured loans, and government / manufacturer assistance. You will also learn how to maximize the efficiency, cost effectiveness and compliance of your lease agreements through new strategies for structuring and negotiation.

5 day (5x8 hour)

 2561 USD (VAT Included)

Aircraft Airworthiness and Air Carrier Certification

Aircraft Airworthiness and Air Carrier Certification

IATA Trainings - A06D154 - Classroom Training

Understand the ICAO Standards and Regulatory Procedures (SARPs), regulations (JARs, FARs) and requirements relating to aircraft certification and continuing airworthiness, and learn how to apply these processes in your organization. Master the processes involved in obtaining and holding an Air Operator Certificate (AOC): relevant documentation; elements of a maintenance program; manuals, logs and records. Know the processes relevant to Approved Maintenance Organizations (AMO) including Quality Assurance and building a Training Program.

5 day (5x8 hour)

 2561 USD (VAT Included)

Aircraft De-icing Operations Management

Aircraft De-icing Operations Management

IATA Trainings - A06D318 - Classroom Training

Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities.Available as: Classroom & In-Company course Duration: 3 days (24 hours) Recommended level: Professional and Management Prerequisites: None.

3 day (3x8 hour)

 2047 USD (VAT Included)

Aircraft Marshalling and Ramp Hand Signals

Aircraft Marshalling and Ramp Hand Signals

IATA Trainings - A06D018 - Classroom Training

Learn the aircraft marshaling and ramp hand signals based on the IATA standards in the Airport Handling Manual (AHM) and IATA Ground Handling Manual (IGOM). This course covers the principles of ramp communications between the ground and cockpit crew. It is only offered on request as in-company training. Available as: In-Company course Duration: 1 day (8 hours) Recommended level: Entry-level and professional Prerequisites: None

1 day (1x8 hour)

 1180 USD (VAT Included)

Aircraft Recovery

Aircraft Recovery

IATA Trainings - A06D319 - Classroom Training

This course prepares you to identify potential issues with removing immobilized or disabled aircraft in a timely manner. Course content is based on the Aircraft Recovery Task Force (ARTF) Part One and meets the training requirements set by ICAO for disabled aircraft operations.Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: Due to the high technical content of the training material, participants must possess basic aircraft technical skills.

5 day (5x8 hour)

 2561 USD (VAT Included)

Aircraft Turnaround Coordination and Loading Supervision

Aircraft Turnaround Coordination and Loading Supervision

IATA Trainings - A06D019 - Classroom Training

Lead your ramp team to the consistent servicing and turnaround of multiple aircraft types. Learn the essential technical procedures for aircraft handling and loading to optimize the use of ground service equipment and manpower. This course also provides steps for building a safety culture and ensuring consistent on-time performance (OTP). Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 32 hours of instruction delivered by an official IATA Instructor. Recommended level: Professional and Management Prerequisites: Participants should have prior knowledge of Airport Operations

4 day (4x8 hour)

 2395 USD (VAT Included)

Aircraft Weight and Balance

Aircraft Weight and Balance

IATA Trainings - A06D404 - Classroom Training

An all-encompassing course for newcomers to the field of load control. Learn the theories and principles of weight and balance as per the standard IATA Design Manual and Automated Load Sheet. This course prepares you for the Load Controller certification. Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: Participants should be knowledgeable in airport layouts, operations and facilities

5 day (5x8 hour)

 2561 USD (VAT Included)

Airline Business Foundations

Airline Business Foundations

IATA Trainings - A06D406 - Classroom Training

Understand how the airline industry works with this introduction to its commercial, financial and regulatory structures.If you’re a new airline recruit or an aviation company with airline clients, this course will bring you up to speed on key airline business practices to help you succeed in the industry. Learn about the internal organization of airlines, the airport environment, and the external bodies that regulate them to understand what shapes airline strategies.Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Entry-level Prerequisites: If you would like basic training about airlines, we recommend you take Introduction to the Airline Industry (distance learning) course.

5 day (5x8 hour)

 2437 USD (VAT Included)

Airline Business Models and Competitive Strategies Virtual Simulation Program

Airline Business Models and Competitive Strategies Virtual Simulation Program

IATA Trainings - A06D408 - Classroom Training

Understand what it takes to lead an airline to success through this dynamic learning environment! The Air Mercury simulation program used in this course was developed with leading academic institutions Cranfield University and Delft University of Technology. The program provides a series of exercises to help airline management teams understand competitive market dynamics and improve problem solving and decision-making skills. Work in teams to explore the interrelated factors affecting airline profitability. Using the latest simulation technology, test your skills while competing for market share at a virtual airline. See the impact of your chosen business strategies in performance reports generated at the end of each day. Past participants may know this course as "Air Mercury - Next Generation". Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: None

5 day (5x8 hour)

 3387 USD (VAT Included)

Airline Contract Law

Airline Contract Law

IATA Trainings - A06D156 - Classroom Training

Acquire a detailed understanding of airline contractual agreements. Available as: Classroom & In-Company course Duration: 4 days (32 hours) Recommended level: Professional and Management Prerequisites: None

4 day (4x8 hour)

 2065 USD (VAT Included)

Airline Customer Service: Strategy Design and Implementation

Airline Customer Service: Strategy Design and Implementation

IATA Trainings - A06D013 - Classroom Training

Learn how to exceed your customer’s expectations! Understand the concepts and processes required to design and implement a successful customer service strategy at an airline. Improve the way your employees handle customer interactions and emergency situations, and learn how to develop a customer service culture in your team. With the help of industry case studies and hands-on exercises, build your own strategy proposal during the course. Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor. Next class Jun 14 - Jun 16, 2016 - United States, Miami (IATA) Register 1 additional class is scheduled. See all

3 day (3x8 hour)

 1735 USD (VAT Included)

Airline Distribution Strategies and E-Commerce

Airline Distribution Strategies and E-Commerce

IATA Trainings - A06D410 - Classroom Training

(Eklenecek bölüm) Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.Prerequisites: Participants should have completed Introduction to Airline Distribution and e-Commerce before taking this course.

5 day (5x8 hour)

 2561 USD (VAT Included)

Airline Leading Practices and Cost Reduction Strategies

Airline Leading Practices and Cost Reduction Strategies

IATA Trainings - A06D102 - Classroom Training

Learn why airlines are launching multi-brand products to compete more cost-effectively in the marketplace. Over 5 days you will review successful airline leading revenue practices and a number of airline business models including Low Cost (short haul and transatlantic), Ultra Low Cost, Hybrid, Long Haul Low Cost and network carriers.

You will also learn how to contain specific airline costs by reviewing a number of airline strategic cost-cutting plans and incorporating necessary mechanisms and procedures to maintain a viable cost reduction program. Through case studies and real-life airline examples, learn how to maximize revenues through strategic segmentation, monetizing key units and products, among others in order to optimize profitability and returns.

5 day (5x8 hour)

 2437 USD (VAT Included)

Airline Marketing - Advanced

Airline Marketing - Advanced

IATA Trainings - A06D414 - Classroom Training

Growing uncertainty and competition in the global airline industry is forcing airlines to reinvent their marketing strategies. This course looks at the latest airline marketing and commercial trends to help you revamp your marketing practices. As the customer becomes the central focus of airline marketing strategy, this course also provides insight into tools for assessing your target markets and developing a long-term relationship with your customer. Available as: Classroom & In-Company course Duration:4 days (32 hours) Recommended level: Professional and Management

4 day (4x8 hour)

 2437 USD (VAT Included)

Airline Marketing - Introduction

Airline Marketing - Introduction

IATA Trainings - A06D415 - Classroom Training

Learn the fundamentals of airline marketing and stay ahead of the competition! Available as: Classroom & In-Company course Duration: 3 days (24 hours) Recommended level: Entry-level Prerequisites: None

3 day (3x8 hour)

 1711 USD (VAT Included)

Airline Sales and Key Account Management

Airline Sales and Key Account Management

IATA Trainings - A06D416 - Classroom Training

Face the challenge of generating passenger traffic while business travel, world trade, and companies rapidly expand. This course uses a competency-based approach to develop your skills as a strategic airline sales professional. Available as: Classroom & In-Company course Duration: 4 days (32 hours) Recommended level: Entry-level and Professional Prerequisites: None

4 day (4x8 hour)

 2437 USD (VAT Included)

Airline Sales Strategies - Advanced

Airline Sales Strategies - Advanced

IATA Trainings - A06D417 - Classroom Training

Learn new techniques to manage and negotiate complex sales transactions: identifying strategic sales targets, anticipating customer responses and consultative selling techniques.Available as: Classroom & In-Company course Duration: 4 days (32 hours) Recommended level: Professional and Management Prerequisites: We recommend the Airline Sales and Key Account Management course for participants with limited sales experience

4 day (4x8 hour)

 2065 USD (VAT Included)

Airline Security Operations Optimization

Airline Security Operations Optimization

IATA Trainings - A06D418 - Classroom Training

Learn to access the right information to make the right decisions in your security operations. Airlines need to be aware of not only the latest security regulations for them, but also of airport security operations, and how they affect their business. This course takes a close look at industry regulations and best practices to help you understand, analyze and prevent threats. Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional & Management Prerequisites: None

5 day (5x8 hour)

 2561 USD (VAT Included)

Airline Social Media Strategy

Airline Social Media Strategy

IATA Trainings - A06D419 - Classroom Training

Thrive in today’s marketing environment with this crash course in social media. Explore how this user-driven technology can increase your profitability and learn successful communication strategies to apply in your airline .Available as: Classroom & In-Company course Duration: 3 days (24 hours) Recommended level: Entry-level and Professional Prerequisites: None

3 day (3x8 hour)

 1817 USD (VAT Included)

Airlines Understanding and Adopting NDC

Airlines Understanding and Adopting NDC

IATA Trainings - A06D670 - Classroom Training

The New Distribution Capability (NDC) Program is a travel industry-supported program launched by IATA for the development and market adoption of a new, XML-based data transmission standard (NDC Standard). The NDC Standard will enhance the capability of communications between airlines and travel agents and will be open to any third party, intermediary, IT provider or non-IATA member, to implement and use.The NDC Program will transform the way airline products and services are retailed to corporations, leisure, and business travellers, and will facilitate product differentiation, time-to-market, access to full and rich travel content, and a transparent shopping experience.This introductory New Distribution Capability (NDC) training course designed for airlines, will provide an in depth review of the NDC concept, terms, offer and order management, application program interface (API) and schemas, reference architecture, building blocks and the financial simulator to support you building your business case. You will learn how to build and refine your NDC business case and how to identify the most relevant deployment options for your distribution strategy.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 28 hours of instruction delivered by an official IATA Instructor.

5 day (5x8 hour)

 1888 USD (VAT Included)

Airport Extreme Weather Operations and Planning

Airport Extreme Weather Operations and Planning

IATA Trainings - A06D021 - Classroom Training

Severe weather conditions cause several million dollars of damage each year due to disruption and delays. Preparation is key to minimizing the impact on your operations.Through practical planning exercises and real-life examples, this one-of-a-kind course reviews operational obstacles due to weather and the solutions to address them. Explore planning tools and procedures that will help your airport respond to rare disturbances. Learn how to prepare your resources, equipment and staff to establish a proactive culture across your operations and organization. Available as: Classroom & In-Company course Duration: 4 days (32 hours) Recommended level: Professional and Management Prerequisites: Participants should have prior knowledge of airport and ground operations

4 day (4x8 hour)

 2065 USD (VAT Included)

Airport Financial Management

Airport Financial Management

IATA Trainings - A06D325 - Classroom Training

Over the next decade airports need to expand and diversify their business in order to keep up with the increasing demand for air travel, and financing this development can be challenging. Improve your understanding of the air transportation system, and analyze current financial industry trends and how they impact your airport. Examine the importance of implementing strong management control systems and learn how to successfully forecast your business. Evaluate the benefits of efficient customer service and how it relates to a successful pricing strategy. Course format: This course is available at IATA Training Centers, regional partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.

5 day (5x8 hour)

 3056 USD (VAT Included)

Airport Route Development and Commercial Management

Airport Route Development and Commercial Management

IATA Trainings - A06D329 - Classroom Training

The airport business model is undergoing a massive transformation as airports around the world are becoming privatized, self-financed entities. Today’s airports must aggressively develop their profit centers in order to finance their infrastructure development – at an estimated cost of US$350 billion over the next decade - without affecting profitability.This course will teach you how to design and implement a development strategy for two key revenue generators, routes, and commercial management. Through exercises, you will learn how to determine the right mix of aeronautical and non-aeronautical services being offered to satisfy the customers, airlines and bottom line of any airport.Join the 393 Airport professionals from 77 countries who have upgraded their skills with this training since 2010.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.

5 day (5x8 hour)

 3056 USD (VAT Included)

Airport Services - Passenger Handling

Airport Services - Passenger Handling

IATA Trainings - A06D024 - Classroom Training

This intensive crash course in passenger services is designed to make you both customer-focused and knowledgeable in the many roles you may fill as a front-line employee. Course topics include customer service best practices, conflict management and the development of other soft skills combined with a review of international passenger and baggage handling standards.

5 day (5x8 hour)

 2395 USD (VAT Included)

Airport Slots and Coordination

Airport Slots and Coordination

IATA Trainings - A06D332 - Classroom Training

Due to the growth of air traffic some airports are experiencing a discrepancy between available airport capacity and demand. Coordination involves the allocation of constrained or limited airport capacity to airlines and other aircraft operators to ensure a viable airport and air transport operation. Coordination is also a process to maximize the efficient use of airport infrastructure.This course will help you learn how to allocate and coordinate airport slots by applying IATA s Worldwide Slot Guidelines (WSG), the accepted global standard for the policies, principles, and procedures of airport slot management. Learn how to apply the standard communication procedures from IATA s Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators.

3 day (3x8 hour)

 1817 USD (VAT Included)

Airport Terminal Planning and Design

Airport Terminal Planning and Design

IATA Trainings - A06D334 - Classroom Training

Explore the principles of terminal design, manage capacity, and support your terminal operations through infrastructure design.Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: Participants should have prior knowledge of airport business and operations

5 day (5x8 hour)

 2561 USD (VAT Included)

Airside Operations - Safety Compliance

Airside Operations - Safety Compliance

IATA Trainings - A06D422 - Classroom Training

Safety compliance in airside safety operations is the key to avoiding costly incidents and damaging accidents. This course will demonstrate how to align with the latest regulations and best practices, providing detailed explanations on the role of airside safety in the Safety Management System (SMS).Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.

5 day (5x8 hour)

 2006 USD (VAT Included)

ATC Team Resource Management (TRM) and Safety

ATC Team Resource Management (TRM) and Safety

IATA Trainings - A06D586 - Classroom Training

Learn how to better manage air traffic control team resources and safety.Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: None

5 day (5x8 hour)

 2561 USD (VAT Included)

Audit, Quality and Risk Management for Temperature Controlled Cargo

Audit, Quality and Risk Management for Temperature Controlled Cargo

IATA Trainings - A06D639 - Classroom Training

As your pharmaceutical handling operations expand to new markets, you will be subject to a spectrum of international, national, and industry audit requirements. This course provides a standard internal audit process you can immediately apply within your business to ensure compliance with common regulations and quality standards. Through daily course exercises, you will have the opportunity to use the IATA Time and Temperature Sensitive Audit Checklist and develop corrective actions based on your findings. Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.

5 day (5x30 hour)

 3056 USD (VAT Included)

Aviation and the Environment

Aviation and the Environment

IATA Trainings - A06D426 - Classroom Training

Be up-to-date on aviation environmental issues and their management, with a special emphasis on new technology, improved operations and modernized methods of airspace and airport management.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.

5 day (5x8 hour)

 2561 USD (VAT Included)

Aviation and the Environment - Managing Green Airports

Aviation and the Environment - Managing Green Airports

IATA Trainings - A06D158 - Classroom Training

Make your airport ‘greener’ by continuing on the path to sustainable aviation. Concentrate on the management of noise, local air quality, land use planning, water and waste management, biodiversity preservation, community relationship management, major risk prevention and Environment Management System (EMS) implementation.Available as: Classroom & In Company course Duration: 5 Days (35 hours) Recommended Level: Professional and Management Prerequisites: None

5 day (5x8 hour)

 2561 USD (VAT Included)

Aviation Cyber Security

Aviation Cyber Security

IATA Trainings - A06D658 - Classroom Training

In an industry where almost every business depends on IT systems and the confidentiality and reliability of its data, cyber security is a fast emerging threat to operation. This course will help your organization determine where to start in what can seem like a never-ending effort to protect your information and systems. Starting with awareness training, the first and most important step to preventing cybercrime, you will learn about common attack methods used by today’s cybercriminal and the potential vulnerabilities in aviation systems. Using the insight you receive from case studies and demonstrations from IT experts, you will then learn the right questions to ask when conducting a risk assessment in an aviation business. Many airlines and airports have robust systems in place to address common hacking threats, but a holistic approach to the broader aviation IT infrastructure is still needed. Open to airline, airport, regulator and IT provider staff, this course provides a perfect platform for all key stakeholders to work toward a common framework. Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor.

5 day (5x8 hour)

 1949 USD (VAT Included)

Aviation English Language Solution - Training

Aviation English Language Solution - Training

IATA Trainings - A06D588 - Classroom Training

Developed in partnership with Berlitz Languages, Inc., this complete language training solution provides interactive instruction to ensure your staff meets ICAO-set Aviation English requirements and communicates effectively on the job.Course material is based on real workplace situations, from daily operations to emergencies, and provides multiple practice scenarios for participants to improve their Aviation English skills.All training is delivered by native English-speaking Berlitz instructors who are fluent in standard ICAO phraseology.

4 day (4x8 hour)

Aviation Internal Auditor

Aviation Internal Auditor

IATA Trainings - A06D340 - Classroom Training

The audit requirements, procedures, and skills you need to know to get started as an internal auditor. This course prepares you to conduct consistent audits and drive continuous improvement within your organization. Learn about the audit process through a breakdown of its stages: the audit scope, objectives, follow-up and closing; and practice using techniques that deliver objective, measurable results. International audit requirements are covered in detail followed by a hands-on practical component. Course format: This course is available at IATA Training Centers, regional partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.

5 day (5x8 hour)

 2561 USD (VAT Included)

Aviation Law for Managers (Non-Lawyers)

Aviation Law for Managers (Non-Lawyers)

IATA Trainings - A06D648 - Classroom Training

Acquire a general understanding of aviation law relevant to air navigation services, airlines, civil aviation authorities and airports. This course was developed in partnership with EUROCONTROL Training Institute. Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.

5 day (5x8 hour)

 2561 USD (VAT Included)

Aviation Security Independent Validators - EU ACC3

Aviation Security Independent Validators - EU ACC3

IATA Trainings - A06D247 - Classroom Training

Take this first step to becoming an ACC3 Independent Validator.Currently the EU requires air carriers to obtain the ‘Air Cargo or Mail Carrier operating into the Union from a Third Country Airport’ (ACC3) designation. From 1 July 2014, ACC3 designation will only be valid upon a successful EU Aviation Security Validation performed by an Independent Validator accredited by an EU Member State.This means that by 1 July 2019, approximately 3,000 air carrier stations in non-EU airports and around 2,000 regulated agents and known consignors must be validated by Independent Validators and re-validation must take place within five years. Each five-year cycle will create between18 to 60 million Euros in validation activity. Get the required training and position yourself to become an Independent Validator.Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: None

5 day (5x8 hour)

 4248 USD (VAT Included)

Aviation Security Management

Aviation Security Management

IATA Trainings - A06D436 - Classroom Training

In the changing landscape of criminal attacks on civil aviation and security regulations, the role of the Security Manager is vital in assuring efficient and compliant operations.Learn essential management and administration techniques to run your business while complying with national and international legislation. Through daily classroom simulations, test your ability to work under pressure in crisis situations and respond to common problems you may face in your daily operations.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.Prerequisites: Participants should have a minimum of two years of experience in aviation or Civil Aviation Authority administrationRecommended level: Professional and Management

5 day (5x8 hour)

 2561 USD (VAT Included)

Aviation Security Train the Trainer

Aviation Security Train the Trainer

IATA Trainings - A06D345 - Classroom Training

Enhance your skills as a trainer with the latest teaching methods in aviation security.This hands-on course focuses on both training and security. In training, it helps you to identify and address your needs as an instructor by testing and developing your classroom skills. With the help of performance objectives, learn how to design lesson plans and instructional aids. Gain practical experience by preparing and presenting short lessons during class.As a security instructor it is vital to be up-to-date with the latest threats facing civil aviation. Develop teaching objectives specific to aviation security by reviewing past and current threats, assessing levels of threat, and understanding the function of regulatory regimes in aviation security.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.

5 day (5x8 hour)

 2561 USD (VAT Included)

Baggage Handling Services and Systems

Baggage Handling Services and Systems

IATA Trainings - A06D027 - Classroom Training

Baggage mishandling costs the air transport industry around US$2.9 billion annually. Correct baggage handling not only reduces costs but also contributes to facilitation and passenger comfort. Learn to recognize baggage handling problems at the source and enhance your service efficiency by incorporating improved processes, infrastructure, and service management in your organization. Analyze the various airline service models and how to apply them to check-in, ramp and baggage claim procedures. Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor. Recommended level: Professional and Management

3 day (3x8 hour)

 1735 USD (VAT Included)

Benchmarking and Best Practices for Air Navigation Service Providers

Benchmarking and Best Practices for Air Navigation Service Providers

IATA Trainings - A06D590 - Classroom Training

Learn how to use benchmarking effectively to deliver service improvements and achieve better performance results. Explore ANSP Key Result Areas and acquire new tools to measure and compare success.Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: None

5 day (5x8 hour)

 2561 USD (VAT Included)

Biojet Fuel Workshop

Biojet Fuel Workshop

IATA Trainings - A06D167 - Classroom Training

Learn the fundamentals of sustainable aviation fuel and its essential role in the future of aviation. Sustainable aviation fuel is expected to play a larger role in the aviation industry as sustainable fuel types are further refined and airframe manufacturers continue their design developments. This course will give you a good understanding of the environmental impact of using sustainable aviation fuels. Using cost-benefit analysis you will learn about the financial implications to airline operations, supply chain logistics, and emissions trading schemes.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor.

2 day (2x8 hour)

 1652 USD (VAT Included)

Business Aviation Handling and Fixed-Base Operations, FBO

Business Aviation Handling and Fixed-Base Operations, FBO

IATA Trainings - A06D028 - Classroom Training

Learn the special ground service requirements for business aviation aircraft handling. The business aviation sector handles more than 31,000 aircraft worldwide (EBAA), and this important niche market requires a high level of service and customization from fixed-base operators. Learn best practices in commercial airline ground operations to build a profitable business model. Equip yourself to meet client expectations and deliver consistent service.

3 day (3x8 hour)

 1949 USD (VAT Included)

Business Transformation for ANS Providers

Business Transformation for ANS Providers

IATA Trainings - A06D591 - Classroom Training

Modernize your Air Navigation Services business in a safe, economical, and harmonized manner.Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: None

5 day (5x8 hour)

 2561 USD (VAT Included)

CAA Compliance with ICAO SARPS

CAA Compliance with ICAO SARPS

IATA Trainings - A06D168 - Classroom Training

A complete and up-to-date legal and regulatory framework constitutes one of the cornerstones of an effective civil aviation system which is safe, secure, regular, sustainable and efficient. Some States may need reform of their civil aviation laws and regulations due to: existing legal and regulatory instruments being outdated or not covering the latest amendments to the ICAO Standards and Recommended Practices (SARPs); gaps in critical areas related to safety and security oversight; or inadequate provisions for economic aspects of civil aviation law and regulations This course is designed to provide the essential knowledge and skills which will enable State officials at all levels to adequately plan, manage, control and complete the modernization of State civil aviation laws and regulations in order to adequately reflect national policies and to comply with international obligations. Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor. Recommended level: Professional and Management.

5 day (5x8 hour)

 2561 USD (VAT Included)

Cargo Accident Investigation and Prevention

Cargo Accident Investigation and Prevention

IATA Trainings - A06D248 - Classroom Training

Air cargo accidents must be taken very seriously. They require immediate attention upon occurrence. It is crucial to identify as soon as possible the root causes of the incident in order to avoid re-occurrence whilst adjusting the safety management system of the organization.A good investigation often leads to improved prevention. This course will provide you with the necessary tools and techniques to complete a professional cargo accident investigation process taking into account both the process and the human factor involved.The course follows a model similar to accident investigation and is based on the ICAO Annex 13.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.Recommended level: Intermediate and Management

5 day (5x8 hour)

 3022 USD (VAT Included)

Cargo Business Development for Airports

Cargo Business Development for Airports

IATA Trainings - A06D348 - Classroom Training

Air cargo is an important income generating opportunity for an airport. This condensed three day course will provide you with the knowledge you need to start building and developing your cargo business network. Learn how to invigorate your marketing campaigns and craft fresh ideas to attract new cargo business to your airport. Through discussions, practical examples and exercises, gain insight into the factors that drive the air cargo business and learn new practices for leveraging them.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor.

3 day (3x8 hour)

 2437 USD (VAT Included)

Cargo Skills and Procedures

Cargo Skills and Procedures

IATA Trainings - A06D030 - Classroom Training

Do you want to become an air cargo expert and understand the operational framework and processes to ship cargo by air? Air cargo transportation is all about ensuring critical supply chains are not disrupted, meanwhile guaranteeing the transportation is conducted in a safe and profitable way. At the same time the applicable laws and regulations need to be respected. Over five days you will greatly enhance your knowledge on the complex methods and procedures applied in the global air cargo industry. You will acquire solid cargo knowledge, helping you and your company to face the challenges of your highly competitive working environment.

5 day (5x8 hour)

 2561 USD (VAT Included)

Cargo Warehouse Operations

Cargo Warehouse Operations

IATA Trainings - A06D031 - Classroom Training

Handling air cargo is all about maintaining the physical integrity of the goods shipped, while respecting the rules of safety and security. Efficient warehouse operations will guarantee that your company has consistent quality delivery at a competitive cost needed to compete in a challenging market environment. This course will provide you with the tools and techniques needed to ensure that your warehouse processes are safe, efficient and cost effective. You will learn theoretical concepts such as warehouse safety and emergency procedures, how to handle different cargo types, and how to apply Lean techniques to your processes.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 32 hours of instruction delivered by an official IATA Instructor.Prerequisites: Participants should have prior knowledge of Air cargo proceduresRecommended level: Intermediate and Management

4 day (4x8 hour)

 2367 USD (VAT Included)

Civil Aviation Management

Civil Aviation Management

IATA Trainings - A06D170 - Classroom Training

Learn the essentials of civil aviation management. Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Entry-level and Professional Prerequisites: None

5 day (5x8 hour)

 2561 USD (VAT Included)

CNS/ATM Planning Master Class

CNS/ATM Planning Master Class

IATA Trainings - A06D592 - Classroom Training

Learn how to plan and manage the delivery of Air Traffic Services that comply with the objectives of the ICAO Global Air Traffic Management (ATM) Operational Concept (GATMOC).Using the theory learned in IATA’s Foundations of CNS/ATM course, over 5 days you will learn how to apply strategic management to Air Traffic Services (ATS). Become knowledgeable about operational planning, performance indicators, balanced control systems, balanced scorecards, airspace concept development and Performance-based Navigation (PBN). Review the ICAO global strategic plans and learn how to develop metrics to measure performance. Through individual and group exercises you will have the opportunity to build a 15-year master plan for the delivery of Air Traffic Services that is aligned with the objectives of the GATMOC.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.Recommended level: Professional and Management The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

5 day (5x8 hour)

 2561 USD (VAT Included)

Consumer Protection in Air Transport

Consumer Protection in Air Transport

IATA Trainings - A06D647 - Classroom Training

EU air passenger protection rules can prove costly for airlines that are not familiar with the claim process, court case precedents, and other caveats. This course provides a clear overview and interpretation of the EU Regulation 261/2004 that will improve how you handle passenger claims when applicable. You will also gain insight into other EU air passenger protection rules for fare transparency, passengers with reduced mobility, as well as similar rules in other regions. Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 18 hours of instruction delivered by an official IATA Instructor.

5 day (5x8 hour)

 1817 USD (VAT Included)

Corporate Risk Management

Corporate Risk Management

IATA Trainings - A06D107 - Classroom Training

Learn about the Integrated Risk Management Technique, tailored for the aviation industry with an emphasis on operations.

5 day (5x8 hour)

 2437 USD (VAT Included)

Crew Resource Management (CRM) Implementation

Crew Resource Management (CRM) Implementation

IATA Trainings - A06D452 - Classroom Training

Strategies to optimize your use of staff, equipment and procedures to prevent error at each phase of flight. Human error accounts for up to 80% of accidents in civil aviation. This course examines the complex threat and error environments common to today’s workplace, providing best practices to increase flight safety. A recognized standard throughout the industry, IATA’s Crew Resource Management (CRM) training is used by leading airlines to improve teamwork within their crews and reduce the frequency of accidents. Course format: This course is available at IATA Training Centers, regional partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor

3 day (3x8 hour)

 1949 USD (VAT Included)

Customer Service for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers

Customer Service for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers

IATA Trainings - A06D594 - Classroom Training

Improve customer relationship management and customer service for Civil Aviation Authorities (CAA) and Air Navigation Service Providers (ANSP).Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: None

5 day (5x8 hour)

 2561 USD (VAT Included)

Customs Security and Facilitation

Customs Security and Facilitation

IATA Trainings - A06D263 - Classroom Training

Learn about the latest customs security programs and trade facilitation measures that can simplify your company’s cargo business processes.The tightened security on goods crossing international borders may require new, labor-intensive processes for your business to ensure compliance. This course gives you an introduction to key customs security programs and provides measures for lessening their impact on operations.You will learn how to apply the requirements of the WCO SAFE framework, the EU Authorized Economic Operator model, and the US Air Cargo Advanced Screening Program. You will also receive facilitation tools you can deploy in your operations to simplify and harmonize the growing number of customs procedures.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor.

3 day (3x8 hour)

 1817 USD (VAT Included)

Dangerous Goods Regulations (DGR) Recurrent Category 3

Dangerous Goods Regulations (DGR) Recurrent Category 3

IATA Trainings - A06D273 - Classroom Training

Completing this course fulfills ICAO and IATA training requirements and extends your qualification to handle and process dangerous goods for an additional 24 months. To be eligible for this course, you must hold a valid DGR Certificate at the time of your recurrent exam. If you do not meet the requirements for recurrent training, please see the relevannt initial training course.

3 day (3x8 hour)

 1817 USD (VAT Included)

Developing and Effective Safety Culture

Developing and Effective Safety Culture

IATA Trainings - A06D355 - Classroom Training

Tools to make safety a priority in your organization. A functional safety culture brings open communication, continuous improvement and increased productivity, but requires continuous effort from all levels of the organization. This course presents a rigorous approach to aligning organizational culture with safety culture, allowing you to reinforce safety in your organization and implement a Safety Management System (SMS). Available as: Classroom & In-Company workshop Duration: 2 days (16 hours) Recommended level: Professional and Management Prerequisites: Understanding of basic safety concepts

2 day (2x8 hour)

 1817 USD (VAT Included)

Drive Corporate Performance

Drive Corporate Performance

IATA Trainings - A06D109 - Classroom Training

Learn how performance measurements enhance your organizations ability to deliver on its mission.

5 day (5x8 hour)

 2561 USD (VAT Included)

Dynamic Pricing And Revenue Management

Dynamic Pricing And Revenue Management

IATA Trainings - A06D461 - Classroom Training

Gain a competitive advantage with this expert insight into airline revenue management. Learn how to maximize your revenue by achieving a balance between demand, reservation scheduling and variable pricing. Evaluate the different revenue management systems currently available, and analyze inventory control, pricing issues and recent trends. Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 32 hours of instruction delivered by an official IATA Instructor.

4 day (4x8 hour)

 1817 USD (VAT Included)

Effective Communication Skills

Effective Communication Skills

IATA Trainings - A06D110 - Classroom Training

Communication is an essential skill for conducting business, especially in the international context of aviation. To be truly successful in any role you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues. This course will improve your understanding of cross-cultural differences, explore different methods of communication, and teach you how to transfer information clearly and concisely according to the needs of your audience. Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

5 day (5x8 hour)

 2437 USD (VAT Included)

Emergency Planning And Response For Airlines

Emergency Planning And Response For Airlines

IATA Trainings - A06D356 - Classroom Training

This course gives you the essential skills to take on a leadership role in an airline emergency response organization. Learn about the design, implementation and optimization of an Emergency Response Plan (ERP) according to industry practice and regulatory requirements. To ensure readiness and cooperation among all staff, review training methods that will help you deliver ERP exercises and rally support from involved parties. Available as: Classroom & In-Company course Duration: 3 days (24 hours) Recommended level: Professional and Management Prerequisites: Participants should have basic knowledge airline operations

5 day (5x8 hour)

 2437 USD (VAT Included)

Emergency Response Plannıng For Caas And Air Navigation Service Providers

Emergency Response Plannıng For Caas And Air Navigation Service Providers

IATA Trainings - A06D597 - Classroom Training

Be prepared to plan, deliver and assure the quality of your aviation organization's Emergency Response Plan (ERP). Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: None

5 day (5x8 hour)

 2561 USD (VAT Included)

European Union (EU) Aviation Law

European Union (EU) Aviation Law

IATA Trainings - A06D180 - Classroom Training

Gain up-to-date knowledge of the challenges faced by airlines operating to, from or within the European Union (EU). Available as: Classroom & In-Company course Duration: 3 days (24 hours) Recommended level: Professional and Management Prerequisites: None

3 day (3x8 hour)

 2437 USD (VAT Included)

Fatigue Risk Management Systems (FRMS)

Fatigue Risk Management Systems (FRMS)

IATA Trainings - A06D182 - Classroom Training

Benefit from the latest in scientific discoveries and developments in the management of risk posed by fatigue in aviation.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.Recommended level: Professional and Management

3 day (3x8 hour)

 1949 USD (VAT Included)

Flight Operations Management

Flight Operations Management

IATA Trainings - A06D472 - Classroom Training

Learn how to manage, plan, budget and support your staff and crew. Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: Participants should have basic knowledge Airline Flight Operations

5 day (5x8 hour)

 2065 USD (VAT Included)

Foundations of CNS/ATM

Foundations of CNS/ATM

IATA Trainings - A06D183 - Classroom Training

Gain an overview of ICAO CNS/ATM technologies and infrastructure to support the transition to a performance-based air navigation system. The ICAO Global ATM Operational Concept (GATMOC) takes advantage of new concepts and infrastructure to meet specific safety and strategic objectives in key performance areas. This course reviews the guidance material and provides you with a foundation so that you can be conversant on this subject. Follow on from this course by completing CNS/ATM Planning Master Class which will help you prepare for the challenge of applying the concepts to your local aviation environment. Both courses are required for the award of the Diploma in Air Traffic Services Management.

5 day (5x8 hour)

 2561 USD (VAT Included)

Fuel Efficiency and Conservation

Fuel Efficiency and Conservation

IATA Trainings - A06D473 - Classroom Training

Each 1% improvement in fuel efficiency across the industry can lower fuel costs by $2 billion per year out of a total of $208 billion for the IATA airlines alone. Want to save 3% to 5% on your fuel bill? Perform a fuel efficiency audit of your own organization and undertake a structured implementation and cultural change program. Available as: Classroom & In-Company course Duration: 3 days (24 hours) Recommended level: Professional and Management Prerequisites: none

3 day (3x8 hour)

 2047 USD (VAT Included)

Human Factors in Aviation

Human Factors in Aviation

IATA Trainings - A06D361 - Classroom Training

The study of human factors is about understanding human behavior and performance. When applied to aviation operations, human factors knowledge is used to optimize the fit between people and the systems in which they work in order to improve safety and performance. Gain a comprehensive overview of the effect and management of human factors in aviation with this foundation course.After completion, you may choose to do more specialized courses on Fatigue Risk Management Systems (FRMS), Threat and Error Management (TEM), Crew Resource Management (CRM) and Team Resource Management (TRM).Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.

5 day (5x8 hour)

 2561 USD (VAT Included)

Human Resources Management

Human Resources Management

IATA Trainings - A06D112 - Classroom Training

Transform the human resources function to be an essential and effective partner in developing and executing your organizational strategy.

5 day (5x8 hour)

 2437 USD (VAT Included)

IATA Dangerous Goods Regulations (DGR) - Initial Category 6

IATA Dangerous Goods Regulations (DGR) - Initial Category 6

IATA Trainings - A06D271 - Classroom Training

Safety is paramount in the aviation industry: Ensure that you know how to read and apply the regulations for the transport of dangerous goods by air. These regulations include legal requirements, operational restrictions, packaging instructions, marking, labeling, and documentation to ensure the safe transportation of these goods. Gain the competencies to accept, handle and process shipments containing dangerous goods according to the current edition of the IATA Dangerous Goods Regulations (DGR) manual.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.

5 day (5x8 hour)

 1796 USD (VAT Included)

IATA Dangerous Goods Regulations (DGR) - Instructor Refresher

IATA Dangerous Goods Regulations (DGR) - Instructor Refresher

IATA Trainings - A06D050 - Classroom Training

Stay up-to-date with your knowledge of the IATA/ICAO Dangerous Goods Regulations. Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor.

3 day (3x8 hour)

 1357 USD (VAT Included)

IATA Dangerous Goods Regulations (DGR) for Auditors and CAA Inspectors

IATA Dangerous Goods Regulations (DGR) for Auditors and CAA Inspectors

IATA Trainings - A06D052 - Classroom Training

The audit requirements, procedures and skills you need to become a dangerous goods auditor. Learn how to perform a dangerous goods audit by breaking down and analyzing each stage: the audit scope, objectives, follow-up and closure. Practice techniques to deliver measurable results, and learn how to collect evidence in order to measure compliance with corporate policies, standards and regulatory requirements, and other aviation regulatory agencies.Course format: This course is available at IATA Training Centers, regional partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor.

5 day (5x8 hour)

 3022 USD (VAT Included)

Infectious Substance Transport

Infectious Substance Transport

IATA Trainings - A06D280 - Classroom Training

Shipping Infectious Substances can be an intimidating task when looking at the multitude of classification, packaging, marking, labelling, documentation, and handling requirements.In accordance with Division 6.2 – Category A and B requirements, this course will keep you compliant with regulations for shipping infectious substances, such as those used in medical research and diagnostic fields. This course will teach you the skills to handle potentially dangerous pathogens, process all of the correct documentation, and reduce risks to yourself and those around you.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor.

2 day (2x8 hour)

 1109 USD (VAT Included)

Instructional Design

Instructional Design

IATA Trainings - A06D117 - Classroom Training

During this course you will learn how to develop sound instruction, to enable adult learning experiences to be more efficient, effective and appealing. We will teach you the skills you need to design and develop valuable training programs that address different learning styles. Over five days, the course follows a systematic process that will help you develop training materials that are professional, well-designed and cost-effective. Most importantly, you will have the opportunity to practice some of these key skills for developing training and educational programs.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides (5 days) 40 hours of instruction delivered by an official IATA Instructor.

5 day (5x8 hour)

 2561 USD (VAT Included)

Instructional Techniques

Instructional Techniques

IATA Trainings - A06D118 - Classroom Training

It takes more than technical competence for you to successfully deliver aviation training. This course will develop your knowledge, attitudes, and skills required to effectively develop, conduct and evaluate a course. Learn how to use the skills needed to conduct an effective training program to create a positive learning environment, coach and motivate trainees, handle difficult participants, and much more. Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.

5 day (5x8 hour)

 2561 USD (VAT Included)

Instructional Techniques for DGR - Categories 4, 5, 7, 8, 9, 10, 11, 12

Instructional Techniques for DGR - Categories 4, 5, 7, 8, 9, 10, 11, 12

IATA Trainings - A06D051 - Classroom Training

This course will teach you how to design and deliver dangerous goods training by incorporating active learning to overcome technical challenges of the subject. Learn the techniques and strategies to plan a comprehensive dangerous goods training program, use sequence learning activities to ensure an effective mix and flow, and conclude a training session with an emphasis on applying the learning back on the job. During the course you will practice a variety of core techniques and strategies to lead adult learning, instructional design and facilitation techniques. Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor. Prerequisites: Participants should hold a valid DGR certificate for categories 4, 5, 7, 8, 9, 10, 11, 12 and have at least 5 years working experience in hazardous materials and safety, or cargo operations

5 day (5x8 hour)

 2561 USD (VAT Included)

Integrated Approach to Passenger Revene Accounting and Control

Integrated Approach to Passenger Revene Accounting and Control

IATA Trainings - A06D488 - Classroom Training

Protect your revenue and increase productivity with a complete review of passenger revenue accounting and control activities. Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional Prerequisites: Participants must have completed the "Advanced Passenger Proration" and the "Passenger Interline Accounting and Control" courses prior to registering to this course.

5 day (5x8 hour)

 2437 USD (VAT Included)

Integrated Aviation Management System - IAMS

Integrated Aviation Management System - IAMS

IATA Trainings - A06D194 - Classroom Training

Learn how to use a ‘system of systems’ approach to aviation safety, quality, risk and business management.Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: None

5 day (5x8 hour)

 2561 USD (VAT Included)

International Financial Reporting Standards - Introduction

International Financial Reporting Standards - Introduction

IATA Trainings - A06D493 - Classroom Training

Study key International Financial Reporting Standards (IFRS) used for preparing financial statements in the airline industry.Available as: Classroom & In-Company course Duration: 3 days (24 hours) Recommended level: Entry-level and Professional Prerequisites: none

3 day (3x8 hour)

 1817 USD (VAT Included)

International Negotiation Skills

International Negotiation Skills

IATA Trainings - A06D120 - Classroom Training

The ability to develop persuasive arguments, structure proposals and effectively negotiate have a major impact on personal and organizational success. This course will prepare you for each phase of the negotiation process, with techniques, tactics and behaviors regarding when to negotiate and how to achieve successful, win-win results for both parties. You will learn and practice the strategies and skills that will help you become a successful negotiator.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

5 day (5x8 hour)

 2561 USD (VAT Included)

International Strategy Planning and Implementation

International Strategy Planning and Implementation

IATA Trainings - A06D121 - Classroom Training

Examine competitive advantage, government and economic changes, global reach, and strategic agility from successful business leaders.

3 day (3x8 hour)

 2561 USD (VAT Included)

IOSA Airline Auditor Training

IOSA Airline Auditor Training

IATA Trainings - A06D495 - Classroom Training

Meet the requirements of the IOSA Standard and Recommended Practice (ISARP) ORG 3.4.13 with this course, which will ensure that you have a comprehensive understanding of the training curriculum for auditors who are assigned to conduct internal auditing against the ISARPs. You will learn how to interpret IOSA Standards and Recommended Practices (ISARPs), understand quality assurance requirements and audit methodology. Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.

5 day (5x8 hour)

 2561 USD (VAT Included)

IOSA Auditor Training

IOSA Auditor Training

IATA Trainings - A06D656 - Classroom Training

The IOSA Auditor course is one of the steps in the qualification requirements process to conduct IOSA audits for an IOSA Accredited Audit Organization.During this five day course you will gain knowledge on the IOSA documentation system, typical organizational structure of airlines, including size, functions and relationships, audit procedures and techniques to be applied by an IOSA auditor, as well as perform quality control process on the IOSA Audit reports

5 day (5x8 hour)

 3068 USD (VAT Included)

IOSA Program Workshop

IOSA Program Workshop

IATA Trainings - A06D645 - Classroom Training

The new IOSA auditing model is the result of industry demand for a more effective IOSA audit. Under the latest provisions, an Operator will be required to complete ongoing internal assessments using the IOSA Standards and Recommended Practices (ISARPs).During this workshop you will learn how to incorporate the IOSA process into your internal Quality Assurance program, and how to ensure the following four aspects of airline operations: continued conformity with IOSA; implementation of IOSA Standards; increased reliability of quality assurance functions; and standardization of the auditing process.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 16 hours of instruction delivered by an official IATA Instructor.

2 day (2x8 hour)

 1000 USD (VAT Included)

IOSA-SMS Requirements

IOSA-SMS Requirements

IATA Trainings - A06D197 - Classroom Training

Capitalize on the safety and commercial benefits that a SMS can bring your organization.Leading airlines from all regions have incorporated the IATA Operational Safety Audit (IOSA) standards into their airline operations, and IOSA is a major component of industry efforts to improve aviation safety. Learn how to comply with the latest IOSA provisions for Safety Management Systems (SMS).Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor.

3 day (3x8 hour)

 1817 USD (VAT Included)

ISAGO for Auditors

ISAGO for Auditors

IATA Trainings - A06D497 - Classroom Training

The IATA Safety Audit for Ground Operations (ISAGO) program has been developed to improve the safety of ground operations and reduce ground damage and injuries. This course covers the audit process specific to ISAGO, and over 4 days you will gain full knowledge on ISAGO audit procedures, ISAGO auditor objectives and methodology.Successful completion of the course is a required step in the ISAGO auditor qualification process leading to the Charter of Professional Auditor (CoPA) membership, however you do not have to be following the ISAGO auditor qualification process to take this course.

4 day (4x8 hour)

 2124 USD (VAT Included)

ISAGO for Ground Service Providers

ISAGO for Ground Service Providers

IATA Trainings - A06D058 - Classroom Training

This workshop will teach you how to apply the tools and skills of the ISAGO Program to prepare your organization for a successful audit. Review the ISAGO standards and recommended practices as per the IATA Ground Operations Standards manual. Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 32 hours of instruction delivered by an official IATA Instructor.

3 day (3x8 hour)

 2144 USD (VAT Included)

Law of Aviation Insurance

Law of Aviation Insurance

IATA Trainings - A06D198 - Classroom Training

Gain clarity on the main aviation insurance conventions and protocols, types of coverage available, and practices for insuring hull and liability risks.Available as: Classroom & In-Company course Duration: 3 days (24 hours) Recommended level: Professional and Management Prerequisites: None

3 day (3x8 hour)

 2144 USD (VAT Included)

Leadership Development and Succession Planning

Leadership Development and Succession Planning

IATA Trainings - A06D122 - Classroom Training

Lead talent development and plan the succession for the sustainability of your organization.

5 day (5x8 hour)

 2561 USD (VAT Included)

Lean - Six Sigma in Aviation

Lean - Six Sigma in Aviation

IATA Trainings - A06D123 - Classroom Training

Lean Six Sigma is a proven methodology that drives continuous improvement in organizations and enhances customer satisfaction by systematically removing waste.This course will provide you with an overview of the lean methodology and the tools necessary to support improvement projects and the application of Lean Six Sigma in your company.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

5 day (5x8 hour)

 2437 USD (VAT Included)

Legal and Financial Issues for Air Navigation Service Providers

Legal and Financial Issues for Air Navigation Service Providers

IATA Trainings - A06D610 - Classroom Training

Understand state rights and obligations, charging policy, facilities financing, management and control. Designed for Air Navigation Service Providers.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.Prerequisites None Recommended level: Professional and Management

5 day (5x8 hour)

 2561 USD (VAT Included)

Management of Air Navigation Services

Management of Air Navigation Services

IATA Trainings - A06D611 - Classroom Training

The global Air Traffic Management (ATM) industry is undergoing a major transformation with the objective of seamless air navigation services and enhancement of performance. This foundation course, and required course for the Diploma in Air Navigation Services Management, covers the key management areas of Air Navigation Service Provider (ANSP) activities and planning.Gain a solid knowledge of modern business management practices in air navigation services to help you guide your organization to success. This interactive course provides examples and illustrations from ANSPs from around the world.Course format: This course is available at IATA Training Centers, regional partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.

5 day (5x8 hour)

 2561 USD (VAT Included)

Management of Aviation Facilitation

Management of Aviation Facilitation

IATA Trainings - A06D363 - Classroom Training

Global passenger traffic is expected to increase by 5.8% annually for the next five years, creating an unprecedented need to reconcile security procedures with passenger flow.In alignment with IATA’s Passenger Facilitation Program, this course focuses on the crucial areas of airport access control, security regulations, and terminal and perimeter security with the aim to provide a secure, seamless and efficient “end-to-end” passenger experience.Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: None

5 day (5x8 hour)

 2561 USD (VAT Included)

Management of Aviation Quality and Service - Civil Aviation

Management of Aviation Quality and Service - Civil Aviation

IATA Trainings - A06D508 - Classroom Training

Manage aviation quality and service with a systemic, process-driven approach. Updated to include ISO 9001:2015 Quality Management Systems requirements, you will learn how to recognize and implement the key processes associated with a quality management system, how to increase customer satisfaction, and reduce costs. The course includes an in-depth review of quality standards and aviation quality requirements, and focusses on the relationships between service, quality and safety.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.

5 day (5x8 hour)

 3022 USD (VAT Included)

Management of Training

Management of Training

IATA Trainings - A06D124 - Classroom Training

Position training at the heart of organizational growth and improvement.

5 day (5x8 hour)

 2561 USD (VAT Included)

Managing a Corporate Travel Program

Managing a Corporate Travel Program

IATA Trainings - A06D663 - Classroom Training

Business travel and expenses are one of the highest single expenditures for any organization, and every opportunity to reduce travel costs can make a real impact on the bottom line. As you seek to serve your corporate clients better, this course will show you how to help your clients gain control of their travel expenses.As a middle or senior manager of corporate travel services, you are expected to balance cost with traveler expectations while also presenting important travel and financial data to your clients. You must also operate successfully within an industry that is increasingly technology-driven and self-service oriented.This course will demonstrate how to deal with these challenges, whilst gaining control of travel and expenses through strategic management of a corporate travel program. Using practical exercises, case studies and industry best practices, our highly experienced trainers will provide you with the right tools and resources to take back to the workplace.This course has been developed in cooperation with Callisto Global Training Academy.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor.

1 day (1x8 hour)

 1322 USD (VAT Included)

Managing Across Cultures

Managing Across Cultures

IATA Trainings - A06D126 - Classroom Training

Polish your skills and understand cultural awareness and communication as a service provider.

3 day (3x8 hour)

 1949 USD (VAT Included)

Managing Air Cargo Operations

Managing Air Cargo Operations

IATA Trainings - A06D510 - Classroom Training

Master the techniques of planning, building and managing Air Cargo Operations. In a world of increasing competition, a clear business strategy is crucial, and more important than ever before. Learn how to define a correct business strategy and also to put that strategy into action.The techniques presented in this course will help you to save money, avoid risks, enhance your cargo operations and achieve profitable growth in today’s and tomorrow’s business environment. It will show you how to develop an effective Air Cargo Operations strategy and manage it successfully.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.Recommended level: Advance and Management

4 day (4x8 hour)

 2561 USD (VAT Included)

Managing Aircraft Accident and Incident Investigation

Managing Aircraft Accident and Incident Investigation

IATA Trainings - A06D614 - Classroom Training

Learn aviation incident and accident investigation requirements, techniques and working practices. Acquire a structured approach to managing safety to prevent incidents and accidents.Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: None

5 day (5x8 hour)

 2561 USD (VAT Included)

Managing Aviation Policy and Regulation

Managing Aviation Policy and Regulation

IATA Trainings - A06D204 - Classroom Training

Aviation is central to the economy of every State. Each government contributes to this economic well-being when it fosters a safe, competitive and sustainable aviation industry. The primary role of an aviation ministry or department is to advise their government on the policy and regulatory framework for the State’s airports and aviation industry and to recommend choices for decision-making. This responsibility covers a wide range of aviation and airport issues such as airspace management, security, infrastructure, investment, commercialization, facilitation, air route development, compliance and the environment. The ministry manages the relationship between the government, the State aviation regulator (National Aviation Authority or Civil Aviation Authority), the air navigation service provider, airlines and the national aviation industry. In many cases, the ministry also oversees the participation of the State in the International Civil Aviation Organization (ICAO) and provides a Secretariat for the International Air Services Commission (IASC) Key concepts are presented as to how to manage economic regulation and develop successful aviation policies. The course provides an opportunity to develop skills, strategies and techniques to influence aviation policy.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor. Prerequisites: Participants should have prior knowledge of The Chicago Convention and its Annexes Recommended level: Advanced

5 day (5x8 hour)

 2561 USD (VAT Included)

Managing People Performance

Managing People Performance

IATA Trainings - A06D127 - Classroom Training

People are the backbone of commercial aviation, and people management is crucial for ensuring business performance. With this course, you will gain the knowledge needed to bring out the best in the people you manage. You will have the opportunity to assess your strengths and development areas, to make you better at communicating and giving feedback, motivating the varying personalities in your team, and managing change. Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.

5 day (5x8 hour)

 2561 USD (VAT Included)

Managing the Implementation of Aviation System Block Upgrades (ASBUs) in the African Context

Managing the Implementation of Aviation System Block Upgrades (ASBUs) in the African Context

IATA Trainings - A06D206 - Classroom Training

The ASBU concept advances the ICAO Global Air Navigation Plan (GANP) with the goal of implementing regional Air Traffic Management (ATM) performance improvements. The ASBU concept focuses on four performance improvement areas: airport operations; global interoperable systems and data; optimum capacity and flexible flights; efficient flight paths. ASBUs outline the air and ground equipment and timelines for standards and procedures implementation. Jim Nagle, ex-Head of ICAO CNS/AIRS and an industry expert, will lead you through the ASBU concept and relate it to the African region and your State. Understand the principles behind moving to a common set of ATM solutions to ensure global interoperability. Be brought up to date on the work coordinated by ICAO, in particular in the African context. You are encouraged to bring a copy of your country’s current or proposed airspace plan (airspace concept, PBN Implementation Plan, PBN Roadmap) so these can be discussed during the workshop. Available as: Classroom & In-Company course Duration: 2 days (16 hours) Recommended level: Entry-level and Professional Prerequisites: None

2 day (2x8 hour)

 1652 USD (VAT Included)

Managing the Safety Oversight Function

Managing the Safety Oversight Function

IATA Trainings - A06D207 - Classroom Training

Understand safety oversight in civil aviation and review the evolving role of the ICAO Universal Safety Oversight Program (USOAP) as part of the State Safety Program as required by ICAO Annex 19 – Safety Management.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.

5 day (5x8 hour)

 2561 USD (VAT Included)

Maximizing Revenues From Frequent Flyer Programs

Maximizing Revenues From Frequent Flyer Programs

IATA Trainings - A06D512 - Classroom Training

Unlock the potential of your frequent flyer program and change customer behavior while maximizing revenues and profits. Available as: Classroom & In-Company course Duration: 3 days (24 hours) Recommended level: Entry-level and Professional Prerequisites: None

3 day (3x8 hour)

 1770 USD (VAT Included)

Medical Issues in Aviation

Medical Issues in Aviation

IATA Trainings - A06D208 - Classroom Training

Learn the latest about aviation health and safety issues from IATA. Available as: Classroom & In-Company course Duration: 3 days (24 hours) Recommended level: Professional and Management Prerequisites: None

3 day (3x8 hour)

 1817 USD (VAT Included)

Monitoring and Controlling Multiple Projects (30 PDUs)

Monitoring and Controlling Multiple Projects (30 PDUs)

IATA Trainings - A06D128 - Classroom Training

In today’s fast-paced working environment, your success depends on your ability to manage and prioritize the competing demands of simultaneous projects.The process of monitoring and controlling multiple projects presents challenges that go beyond time management and priority setting. And the most skilled project managers align their plans and schedules with organizational priorities. This course will equip you with tools and methodology you can easily apply when taking on multiple projects, programs, and portfolios.Course format: This course is available at IATA Training Centers, regional partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.

5 day (5x8 hour)

 3022 USD (VAT Included)

National and International Aviation Systems

National and International Aviation Systems

IATA Trainings - A06D209 - Classroom Training

Understand the collaborative approach to aviation system modernization described in the ICAO Global Air Navigation Plan (Doc. 9750) and relate it to your national aviation system.Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: None

5 day (5x8 hour)

 2561 USD (VAT Included)

Network, Fleet and Schedule Planning

Network, Fleet and Schedule Planning

IATA Trainings - A06D516 - Classroom Training

Contribute to your company’s success by developing a profitable network fleet plan and an effective flight schedule. Improve your planning and management skills and understand scheduling process and tactics. Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Entry-level and Professional Prerequisites: None

5 day (5x8 hour)

 2065 USD (VAT Included)

Operational Risk Management (Orm) In Civil Aviation

Operational Risk Management (Orm) In Civil Aviation

IATA Trainings - A06D619 - Classroom Training

Apply the latest in risk management to everyday aviation operations across the organization at every level of the decision-making process.Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: None

5 day (5x8 hour)

 2561 USD (VAT Included)

Passenger Assessment and Travel Document Checks

Passenger Assessment and Travel Document Checks

IATA Trainings - A06D519 - Classroom Training

Passenger assessment and exception handling techniques to save your airline from costly delays and penalties.Based on the latest trends and industry best practices, this course provides tools to identify forged documents and potentially disruptive passengers.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor.

3 day (3x8 hour)

 1851 USD (VAT Included)

Passenger Data Program

Passenger Data Program

IATA Trainings - A06D654 - Classroom Training

This course answers your questions about API, Interactive API (IAPI) and PNR data, as well as the many standards currently used to transmit them. Working from the API-PNR Toolkit, the practical exercises in this course will also help you understand the steps to building a data program in alignment with international standards. Passenger data has become a central piece of the facilitation puzzle, as an increasing number of governments require API-PNR data using multiple transmission standards. ICAO, IATA and the WCO have responded with the API-PNR Toolkit, a recommended global framework and international standard for transmitting passenger data. When implemented, this framework will bring value to what is currently a costly process for all parties involved. Airlines, regulators, and airports can benefit from this opportunity to work together toward a solution for information sharing. Not only can a common data program enhance the effectiveness of national border control, it will also ultimately improve security throughout the industry. Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor.

5 day (5x8 hour)

 1735 USD (VAT Included)

Passenger Fares and Ticketing - Advanced

Passenger Fares and Ticketing - Advanced

IATA Trainings - A06D643 - Classroom Training

Construct normal fare of single pricing units and consecutive or contiguous pricing units. Available as: Classroom & In-Company course Duration: 10 days (80 hours) Recommended level: Professional Prerequisites: Participants must have completed "Basic Passenger Fares and Ticketing" prior to registering for this course, and covered the core elements of the Mileage System Principle, Standard Condition 100/101, the Higher Intermediate Point check and the Backhaul check.

5 day (5x8 hour)

 3139 USD (VAT Included)

Passenger Fares and Ticketing - Basic

Passenger Fares and Ticketing - Basic

IATA Trainings - A06D521 - Classroom Training

This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.

5 day (5x8 hour)

 2339 USD (VAT Included)

Passenger Interline Accounting and Control

Passenger Interline Accounting and Control

IATA Trainings - A06D523 - Classroom Training

Gain up-to-date knowledge of the Revenue Accounting Manual (RAM) and its resolutions. This course helps you to understand and apply RAM resolutions so that you will receive the appropriate entitlement, and achieve cost-effectiveness by eliminating unnecessary rejections and disputes. Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Entry-level and Professional Prerequisites: none

5 day (5x8 hour)

 2561 USD (VAT Included)

Passenger Proration - Fundamentals

Passenger Proration - Fundamentals

IATA Trainings - A06D525 - Classroom Training

Apply the rules of the Prorate Manual - Passenger (PMP) and the Multilateral Proration Agreement – Passenger (MPA-P) within your organization. Learn how proration can be a useful tool in maximizing the revenue of an airline, through proper pricing policy and fare structuring. Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Entry-level Prerequisites: none

5 day (5x8 hour)

 2437 USD (VAT Included)

Performance-Based Navigation (PBN) I

Performance-Based Navigation (PBN) I

IATA Trainings - A06D620 - Classroom Training

Performance-based Navigation (PBN) is the most practical solution for the regulation of new navigation systems technology. PBN is based on Area Navigation, or RNAV, a method of navigation which permits aircraft operation on any desired flight path within coverage of station-referenced navigation aids or within the limits of the capability of self-contained aids, or a combination of these. The PBN Manual (ICAO Doc. 9613) defines and standardizes this navigation capability. It contains a menu of navigation specifications and implementation guidance for States, aircraft operators and air navigation service providers. Due to implementation being slower than agreed under Assembly Resolution A37-11, PBN implementation of RNAV and RNP air traffic services routes and approach procedures is currently a top priority of ICAO.Be brought up to date on the PBN concept, GNSS theory, RNAV, RNP and airspace planning and design with this foundation course. PBN II and PBN Operational Approvals are follow-on courses on PBN implementation.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.Prerequisites: Participants should have prior knowledge of ICAO Doc 9750 Global Air Navigation Plan, ICAO Doc 9613 Performance-based Navigation Manual.Recommended level: Beginner, Intermediate

5 day (5x8 hour)

 2561 USD (VAT Included)

Performance-Based Navigation (Pbn) II

Performance-Based Navigation (Pbn) II

IATA Trainings - A06D621 - Classroom Training

In this 5-day course for participants from Air Navigation Service Providers on Performance-based Navigation (PBN) implementation, you will learn how to put into practice instrument procedures based on PBN navigation specifications and how to manage related airspace changes as a project. This course concentrates on basic Terminal Manoeuvring Area (TMA) airspace design.Due to PBN implementation being slower than agreed under Assembly Resolution A37-11, implementation of RNAV and RNP air traffic services routes and approach procedures are currently a top priority of ICAO. Participants from airlines and Civil Aviation Authorities are recommended to take the related course in PBN Operational Approvals for CAAs and Airlines.Course format This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training.This course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.Prerequisites Participants should have prior knowledge of ICAO PBN documents or have completed IATA’s training course Performance-based Navigation I Recommended level is Intermediate The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.

5 day (5x8 hour)

 2561 USD (VAT Included)

Performance-Based Navigation (PBN) Implementation Workshop

Performance-Based Navigation (PBN) Implementation Workshop

IATA Trainings - A06D213 - Classroom Training

Understand the implementation and operational approval activities required to make Performance-based Navigation (PBN) work Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.Prerequisites: Participants should have prior knowledge of ICAO Doc 9750 Global Air Navigation Plan, ICAO Doc 9613 Performance-based Navigation Manual. Recommended level: Beginner, Intermediate

5 day (5x8 hour)

 2561 USD (VAT Included)

Phraseology And Safety Training For Air Traffic Controllers And Pilots

Phraseology And Safety Training For Air Traffic Controllers And Pilots

IATA Trainings - A06D623 - Classroom Training

Communicate safely using ICAO standard phraseologies. Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: None

5 day (5x8 hour)

 2561 USD (VAT Included)

Planning and Strategic Direction in Civil Aviation

Planning and Strategic Direction in Civil Aviation

IATA Trainings - A06D626 - Classroom Training

Improve your skills in civil aviation strategic management, master planning and operational planning.Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: None

5 day (5x8 hour)

 2561 USD (VAT Included)

Professıonal Skills For DGR Instructors - Categorıes 1,2,3,6

Professıonal Skills For DGR Instructors - Categorıes 1,2,3,6

IATA Trainings - A06D071 - Classroom Training

Understand and apply adult learning principles Write training objectives and formulate test questions for a given target group Develop DGR training program using instructional design techniques Learn how to develop, implement and execute an effective instructional plan Facilitate learning by applying effective facilitation techniques Prepare visual aids required for the training unit Refresh your knowledge of the IATA and ICAO Dangerous Goods Regulations

5 day (5x8 hour)

 2561 USD (VAT Included)

Project Management - Advanced (30 PDUs)

Project Management - Advanced (30 PDUs)

IATA Trainings - A06D133 - Classroom Training

Further develop your project planning skills and acquire practical techniques to deal with real projects. You will gain hands-on experience using project software and understand how it can support your project planning.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.

5 day (5x8 hour)

 2561 USD (VAT Included)

Quality Management System (QMS) Implementation

Quality Management System (QMS) Implementation

IATA Trainings - A06D537 - Classroom Training

Drawing from the experience of IATA’s instructors and experts, this course addresses the common challenges to implementing a Quality Management System in an airline. Learn how to bring the necessary discipline and control to your operations with a strategy to identify problems, assign resources, and evaluate the effectiveness of your system. Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor.

3 day (3x8 hour)

 1949 USD (VAT Included)

Quality Management Systems (QMS) for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers

Quality Management Systems (QMS) for Civil Aviation Authorities (CAA) and Air Navigation Service (ANS) Providers

IATA Trainings - A06D220 - Classroom Training

Over time the application of quality management to aviation has increased in complexity. Civil Aviation Authorities (CAA), Air Navigation Service Providers (ANSP), airlines and maintenance organizations currently need to apply more than one Quality Management System (QMS) in order to satisfy a menu of regulatory requirements.In this course you will gain practical knowledge on how to apply the many requirements for quality management to your CAA or ANSP. You will also learn about the latest requirements regarding quality of the International Organization for Standardization (ISO), International Aerospace Quality Group (IAQG) and European Aviation Safety Agency (EASA).Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.Recommended level: Intermediate and Advanced

5 day (5x8 hour)

 2561 USD (VAT Included)

Revenue Management - Introductory

Revenue Management - Introductory

IATA Trainings - A06D539 - Classroom Training

Study the key factors affecting airline performance and the revenue management methods used to measure and control them. Through a series of practical exercises, this course prepares you to make accurate forecasts and implement the right approach in your organization. Available as: Classroom & In-Company course Duration: 3 days (24 hours) Recommended level: Entry-level Prerequisites: None

3 day (3x8 hour)

 1652 USD (VAT Included)

Root Cause Analysis

Root Cause Analysis

IATA Trainings - A06D543 - Classroom Training

Learn the Root Cause Analysis techniques that are essential for compliance with ICAO and EASA Safety Management System (SMS) requirements and conformity with IATA’s IOSA and ISAGO audit programs. RCA methods are crucial in the investigation of near-misses, accidents and incidents and in preventing recurrent audit non-conformities. This course provides instruction on problem solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance. Available at IATA Training Centers or at your company Duration: 5 days (40 hours) Requirements: None

5 day (5x8 hour)

 2561 USD (VAT Included)

Route Forecasting And Development

Route Forecasting And Development

IATA Trainings - A06D544 - Classroom Training

Route planning requires a complex set of skills to find the right balance between scheduling, market demand, and costs. This course shares common industry practices for route forecasting to help you assess the performance of your airline’s network and analyze the revenue potential of new routes. Learn methods for calculating the financial performance of different routes, forecasting cost and revenue drivers, and planning for the future development of your network. Available as: Classroom & In-Company courses Duration: 4 days (32 hours) Recommended level: Entry-level or professional Prerequisites: None

4 day (4x8 hour)

 2530 USD (VAT Included)

Safety Management Systems (SMS) - Implementation and Control

Safety Management Systems (SMS) - Implementation and Control

IATA Trainings - A06D547 - Classroom Training

This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.

3 day (3x8 hour)

 1949 USD (VAT Included)

Safety Management Systems (SMS) - Implementation Methodology

Safety Management Systems (SMS) - Implementation Methodology

IATA Trainings - A06D080 - Classroom Training

Learn proven skills to lead and drive the SMS implementation in an organization Understand and put into practice the essentials of project management Identify the challenges in implementing a SMS Develop the foundation for risk management Acquire a comprehensive SMS implementation tool box

5 day (5x8 hour)

 2561 USD (VAT Included)

Safety Management Systems (SMS) - Train the Trainer

Safety Management Systems (SMS) - Train the Trainer

IATA Trainings - A06D551 - Classroom Training

This course provides you with the skills and practical experience you need to deliver effective Safety Management Systems (SMS) training. Learn how to train to improve performance, introduce safer operations, and reduce costs in your airline while ensuring compliance with ICAO SMS requirements.Course format This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training.This course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.Prerequisites Completion of Safety Management Systems (SMS) for Airlines course or proven experience with SMS.Recommended level: Advanced

3 day (3x8 hour)

 1949 USD (VAT Included)

Safety Management Systems (SMS) for Airlines

Safety Management Systems (SMS) for Airlines

IATA Trainings - A06D224 - Classroom Training

Guidelines to align your operations with ICAO annex 19 SMS provisions and comply with industry requirements for personnel licensing, operation of aircraft and more.The systematic SMS approach ensures both safer operations and improved overall efficiency by managing organizational structure, staff accountabilities, policies and procedures. Developed in accordance with ICAO principles, this course helps you fulfill SMS requirements and establish a functional SMS within your operations.Course format: This course is available at IATA Training Centers, regional partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.

5 day (5x8 hour)

 2561 USD (VAT Included)

Safety Management Systems (SMS) for Civil Aviation

Safety Management Systems (SMS) for Civil Aviation

IATA Trainings - A06D631 - Classroom Training

This course provides the fundamentals of how to systematically manage safety in civil aviation using the Safety Management System concept developed by ICAO.Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: All levels Prerequisites: None

5 day (5x8 hour)

 2561 USD (VAT Included)

Safety Risk Management

Safety Risk Management

IATA Trainings - A06D554 - Classroom Training

Safety risk management is a key component of a successful safety management system, required to assess the risks associated with identified hazards, and to develop and implement effective mitigation.During this course review your safety risk management process according to the ICAO safety performance requirements. Learn how to improve your operational safety by correctly identifying hazards, providing effective controls to mitigate safety risks, and reducing equipment loss and damage.Available as: Classroom & In-Company course Duration: 3 days (24 hours) Recommended level: Intermediate and Advanced

3 day (3x8 hour)

 1949 USD (VAT Included)

Sales Accounting and Control

Sales Accounting and Control

IATA Trainings - A06D555 - Classroom Training

Achieve maximum accuracy in your passenger sales accounting activities.Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Entry-level and Professional Prerequisites: none

5 day (5x8 hour)

 2876 USD (VAT Included)

Security Audit and Quality Control

Security Audit and Quality Control

IATA Trainings - A06D557 - Classroom Training

Ensure your compliance with industry-wide security audit requirements. Learn the essential airline and airport security audit requirements in ICAO Annex 17 in this advanced-level course. Become proficient in a wide range of industry standards, with in-depth reviews of international and national security programs. Gain the skills to conduct compliant audits and quality control across multiple security segments. Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional & Management Prerequisites: Participants should have at least two years of experience in an aviation security management role.

5 day (5x8 hour)

 2561 USD (VAT Included)

Security Checkpoint Management

Security Checkpoint Management

IATA Trainings - A06D227 - Classroom Training

Evaluate the capabilities and limitations of your technology and team against the IATA-ACI Security and Egress Project criteria to increase efficiency in your screening operations.This course provides you with the latest assessment techniques for identifying weaknesses in your operations. Develop your staff by implementing stringent recruitment processes and recurrent training programs. Improve the use of your screening technology with the most current information on industry threats, new technologies and x-ray screening techniques.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor.

4 day (4x8 hour)

 2437 USD (VAT Included)

Security Management Systems - SeMS

Security Management Systems - SeMS

IATA Trainings - A06D558 - Classroom Training

Learn the essentials of IATA’s SeMS initiative and how it can make your organization IOSA compliant.This course provides a structured approach to security process implementation in accordance with IATA Operational Safety Audit (IOSA) requirements. In daily classroom exercises, begin building a performance-based SeMS that produces measurable and auditable results.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.Recommended level: Entry-level & Professional

5 day (5x8 hour)

 3022 USD (VAT Included)

Security Risk and Crisis Management

Security Risk and Crisis Management

IATA Trainings - A06D379 - Classroom Training

Do you have the skills you need to react swiftly in a crisis? This course helps you to address security vulnerabilities in your organization and handle the aftermath of a crisis. Improve your understanding of risk management and understand how to prepare a risk assessment of your organization by correctly assessing and quantifying threat. Learn how to minimize risk by reviewing current threats to the aviation industry. When the unexpected does happen, it is important to be prepared. Explore the causal factors that lead to a crisis and gain the skills you need to respond quickly and effectively. Equip your facility and staff by developing a crisis plan, gathering an emergency response team, and preparing a crisis center. Improve your communication skills when faced with external parties, such as the media. Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: At least three years of managerial responsibility including international exposure.

5 day (5x8 hour)

 2561 USD (VAT Included)

Senior Civil Aviation Management

Senior Civil Aviation Management

IATA Trainings - A06D228 - Classroom Training

This comprehensive, practical course for senior managers covers all the main areas of responsibility for Civil Aviation Authorities (CAAs). Learn how to plan and deliver efficient and effective civil aviation regulatory and operational services to meet national and international air transportation policies and objectives. Participants will work in teams to apply the concepts and principles learned in the course.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 80 hours of instruction delivered by an official IATA Instructor.

10 day (10x8 hour)

 5946 USD (VAT Included)

Shipping Lithium Batteries by Air

Shipping Lithium Batteries by Air

IATA Trainings - A06D304 - Classroom Training

Acquire the skills and knowledge to pack and ship lithium ion and lithium metal cells and batteries by air, in compliance with the regulatory requirements of the ICAO Technical Instruction and IATA Dangerous Goods Regulations (DGR). Over two days, you will examine the classification and identification of dangerous goods, with particular focus on lithium batteries, and learn how to complete the necessary documentation, marking, labelling and packaging of shipments. You will learn about the limitations to transport of lithium batteries by air, as well as emergency procedures in the event of an incident or accident.This course is based on the content of the IATA Lithium Battery Shipping Guidelines, a comprehensive guide designed for shippers and packer to meet their safety obligations related to the safe transport of dangerous goods by air. This course is recommended for Category 1, 2, 3 personnel as per Table 1.5.A of the IATA DGR.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 16 hours of instruction delivered by an official IATA Instructor.

1 day (1x8 hour)

 991 USD (VAT Included)

Special Fares and Ticketing - Intermediate

Special Fares and Ticketing - Intermediate

IATA Trainings - A06D015 - Classroom Training

Air passengers are always searching for the lowest possible special fares, but cheap fares come with a number of challenging restrictions. Learn how to interpret special fare conditions and provide alternatives to system pricing failures so you can offer the best deals that consider the accompanying ticket restrictions. Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: Participants must have completed Basic Passenger Fares and Ticketing and covered the core elements of the Mileage System Principle, Standard Condition 101.

5 day (5x8 hour)

 1982 USD (VAT Included)

Standard Line Maintenance Agreements

Standard Line Maintenance Agreements

IATA Trainings - A06D568 - Classroom Training

Dedicated course for line maintenance buyers, sellers and contract managers. Learn how to use the IATA Standard Ground Handling Agreement to its fullest potential as a commercial agreement and services description document for line maintenance services. This course covers the respective sections of the SGHA and shows you how to write the Annex B according to regulatory requirements for line maintenance. Course format: This course is available at IATA Training Centers, regional partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor.

3 day (3x8 hour)

 2047 USD (VAT Included)

Station / Ground Handling Management

Station / Ground Handling Management

IATA Trainings - A06D088 - Classroom Training

Essential training for Station Managers working for ground service providers and self-handling airlines. This course helps you examine ground handling functions, from marshaling to pushback, check-in to deicing. Analyze the management responsibilities on the ramp and in the passenger and cargo terminals.

5 day (5x8 hour)

 3801 USD (VAT Included)

Station Operations Control

Station Operations Control

IATA Trainings - A06D089 - Classroom Training

Essential training for operations officers at the control centers of ground service providers and self-handling airlines. Gain practical knowledge of station control to run efficient and safe ground operations. Learn operational aspects to perform quick turnarounds and minimize delays.Available as: Classroom & In-Company course Duration: 4 days (32 hours) Recommended level: Entry-level and Professional Prerequisites: Participants should have some knowledge of ramp, passenger and cargo handling operations

4 day (4x8 hour)

 2631 USD (VAT Included)

Strategic Management for Civil Aviation Authorities

Strategic Management for Civil Aviation Authorities

IATA Trainings - A06D232 - Classroom Training

Learn the latest in strategic planning for Civil Aviation Authorities and benefit from comprehensive case studies. Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: None

5 day (5x8 hour)

 2561 USD (VAT Included)

Sustainable Aviation - Improving Environmental Performance

Sustainable Aviation - Improving Environmental Performance

IATA Trainings - A06D634 - Classroom Training

Learn how aviation contributes to economic progress, social development and environmental stewardship. Sustainability is the way forward for aviation to be safe, efficient, affordable, responsive and healthy.Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: None

5 day (5x8 hour)

 2561 USD (VAT Included)

Temperature Controlled Container Operations

Temperature Controlled Container Operations

IATA Trainings - A06D642 - Classroom Training

The transport of temperature-sensitive cargo by air is a complex business, requiring expertise in the technology and regulations specific to the field.This course will bring you up-to-speed on container types and their special operating procedures so you can ensure your equipment and services meet industry requirements.Course format: This course is available at IATA Training Centers, regional partner locations, and on-demand as in-company training. This course provides 16 hours of instruction delivered by an official IATA Instructor.

2 day (2x8 hour)

 1699 USD (VAT Included)

Total Quality Management (TQM) for Airports

Total Quality Management (TQM) for Airports

IATA Trainings - A06D385 - Classroom Training

Airports interact with a wide range of customers and it is important to have the correct processes in place to ensure a positive customer experience. During this course learn how you can improve organizational effectiveness in an airport environment by progressively changing attitudes, practices and structures. Gain the skills you need to promote a quality culture throughout your organization, and understand the benefits of providing a sustainable quality and cost profile of customer services.Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: Participants should have prior knowledge of airport business and operations.

5 day (5x8 hour)

 3606 USD (VAT Included)

Train the Trainer - Advanced

Train the Trainer - Advanced

IATA Trainings - A06D143 - Classroom Training

This course will help you build on your existing instructional skills, giving you multiple opportunities to evaluate and improve the way you design, conduct, and evaluate a training event. With a strong focus on presentation skills and training best practices, you will gain valuable feedback from experienced facilitators in this practical and constructive learning environment.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.

3 day (3x8 hour)

 2144 USD (VAT Included)

Train the Trainer for CNS, AIS and MET

Train the Trainer for CNS, AIS and MET

IATA Trainings - A06D636 - Classroom Training

Strengthen your instructional skills to conduct effective training for CNS, AIS and MET training officers through exercises, demonstrations and practical activities.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 40 hours of instruction delivered by an official IATA Instructor.

4 day (4x8 hour)

 2561 USD (VAT Included)

Training Needs Assessment

Training Needs Assessment

IATA Trainings - A06D144 - Classroom Training

In this three-day course, we will explore all aspects of Training Needs Assessment so that you will be better equipped to respond effectively to requests from your supervisors, colleagues or peers when asked for performance improvement interventions. You will be armed with the tools and knowledge that will ensure that you can ask the right questions, find the answers to performance problems and uncover opportunities for improvement. These skills will enable a more strategic approach to improving the overall performance at the individual, operational and organizational level. Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor.

3 day (3x8 hour)

 1817 USD (VAT Included)

Transport of Dangerous Goods by Sea

Transport of Dangerous Goods by Sea

IATA Trainings - A06D312 - Classroom Training

Learn how to apply appropriate safety precautions, and understand the legal requirements and operational restrictions involved in shipping dangerous goods by vessel transport. Gain a detailed understanding of International Maritime Dangerous Good (IMDG) Code regulations and practical knowledge of Code requirements, in relation to classification, packaging, vehicle packing and vessel stowage.Course format: This course is available at IATA Training Centers, regional training partner locations, and on-demand as in-company training. This course provides 24 hours of instruction delivered by an official IATA Instructor.

3 day (3x8 hour)

 1239 USD (VAT Included)

Unruly Passenger Prevention and Response

Unruly Passenger Prevention and Response

IATA Trainings - A06D386 - Classroom Training

Unruly passengers are a continuing concern for air carriers. Though incidents are rare, an unruly passenger can pose a real threat to the safety of staff and other travelers and, in extreme cases, cause an airline costly penalties and delays. Whether you work in the air or on the ground, handling an unruly passenger is a delicate task. This course provides practical, methodical training to help you deal with incidents objectively and with confidence. You will learn how to identify and calm unruly behavior in its early stages, and have multiple opportunities to develop your skills with role-play exercises carried out throughout the course. Available at IATA Training Centers or at your company Duration: 3 days (24 hours) Requirements: None

3 day (3x8 hour)

 1735 USD (VAT Included)

Unusual / Emergency Situations for Pilots and Air Traffic Controllers

Unusual / Emergency Situations for Pilots and Air Traffic Controllers

IATA Trainings - A06D637 - Classroom Training

Refresh your knowledge regarding unusual and emergency situations management. Available as: Classroom & In-Company course Duration: 5 days (40 hours) Recommended level: Professional and Management Prerequisites: None

5 day (5x8 hour)

 2561 USD (VAT Included)