TRAINING

YOUR LEARNING HUB

Importance of Customer Complaints and Complaint Management

In this course, it is mentioned about to be customer oriented, to turn customer complaints into an opportunity and to present a solution to the customers.

Time: 1 day(s) 1 hour


 30 EUR (VAT Included)


Subjects:
Introduction Customer Complaint Sample Effective Complaint Management What Does Customer-Oriented Mean? Why Is Positive Customer Experience Important? What is a Complaint? The Importance of Complaints Why are Complaints Opportunities? Types of Feedback Channels of Accessing Feedback Channels of Feedback Labeling

Target Audience:
In General

Authority Approval:
None

Prerequisites:
None