TRAINING

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Ground Operations Security - Passenger (ENG)

To ensure the personnel responsible for check-in, boarding, dispatch and other relevant ones of airline operator to implement pre-emptive standard measures so as to protect civil aviation against unlawful acts.

Time: 2 day(s) 7 hour


 400 USD (VAT Included)


Subjects:

 

  • Threats to civil aviation and security measurements

  • International/national documentation and organizations

  • Airport security controls

  • Emergency plan

  • Airport introduction/ID cards

  • Aircraft operator security program

  • Procedures for check-in, boarding, passenger-baggage reconciliation

  • Security checks for hold and rush baggage

  • Passenger and aircraft security

  • Cargo, mail, catering, co-mat and co-mail

  • Disruptive/unruly passenger and security measures

  • Profiling and interview techniques

  • Passenger documentations

  • Communication and listening skills

  • Body language and stress management

  • Passenger satisfaction


Target Audience:
All personnel responsible for check-in, boarding, ticket sales, or the ones directly and indirectly employed by airline operators or airports and probable to face potentially disruptive passenger.

Authority Approval:
Directorate General of Civil Aviation (Turkish DGCA)

Prerequisites:
Clear security background check, according to TL.31.011 Eğitim Satış ve Pazarlama Talimatı and SHT-17.2 Rev.01 MD.6 (13), for those applying to this training from outside Turkish Airlines Inc, • Security Backround Check Form • National ID or Passport copy • Criminal Record Check