Station / Ground Handling Management

IATA Trainings - A06D088 - Sınıf Eğitimi

Station / Ground Handling Management
Essential training for Station Managers working for ground service providers and self-handling airlines. This course helps you examine ground handling functions, from marshaling to pushback, check-in to deicing. Analyze the management responsibilities on the ramp and in the passenger and cargo terminals.

5 gün (5x8 saat)


·         Cooperation between airlines and service providers

·         Duties of the station manager

·         Principles of customer service

·         Facilitation and simplifying passenger travel

·         Ramp,cargo and terminal activities

·         Service Level Agreements (SLA)

·         Resources and GSE management

·         ULD handling

·         Aviation security awareness

·         Baggage handling

·         Emergency response planning


Hedef Kitle:
• Airline station managers • Ground handling managers and supervisors • Airport authorities

Otorite Onayı:

Ön Şartlar:
Participants should have prior knowledge of airport business and operations