Passenger Services (Recurrent)

Yolcu Hizmetleri Operasyon - A01D451 - Sınıf Eğitimi

Passenger Services (Recurrent)
This course is prepared to refresh the current informations by discussing the problems in practice and the transfer of new knowledge about passenger services.

2,5 gün (2,5x8 saat)

  • Airlines Agreements 
  • Ticket Exercises
  • Check-in Procedures
  • Transit/Transfer Passenger Procedures
  • Endorsement Procedures
  • Flight Interruption Manifest (FIM)
  • Scenarios Passenger Services Agent May Come Across
  • The Special Services Given in Case of Flight Irregularities
  • Passenger Baggage Rules and Acceptance
  • Excess Baggage Ticket, Rules and Acceptance
  • Sports Equipment Rules and Acceptance
  • Live Animals

Hedef Kitle:
Staff who works in passenger services units for Turkish Airlines and Handling Companies which give services to Turkish Airlines and who has already passenger services certificate.

Otorite Onayı:
Directorate General of Civil Aviation (DGCA)

Ön Şartlar:
A01D450 veya A01D550 Yolcu Hizmetleri Sertifikasına sahip olmalıdır.