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Management of Aviation Quality and Service - Civil Aviation

IATA Trainings - A06D508 - Sınıf Eğitimi

Management of Aviation Quality and Service - Civil Aviation
  • Konular
  • Hedef Kitle
  • Otorite Onayı
  • Ön Şartlar
Model for quality management and customer service Quality culture Quality principles Process approach The ISO 9000 family of standards including the ISO 9001: 2015 quality management system requirements and ISO 9000:2015 basic concepts and language Quality costs and process efficiency Quality and service policies JAA/ EASA and FAA quality management standards Customer service standards Quality and service audits Organization for quality management Integration of other management standards into a quality management system Activities Exercises Group work
Managers of airlines, airports and operational personnel Civil Aviation Authorities Air Navigation Service providers

 There are no prerequisites for this course