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Ground Operations Security - Passenger (Recurrent) (ENG)


Güvenlik - A01D074 - Sınıf Eğitimi


Ground Operations Security - Passenger (Recurrent) (ENG)
  • Konular
  • Hedef Kitle
  • Otorite Onayı
  • Ön Şartlar

 

  • Threats to civil aviation and security measurements

  • International/national documentation and organizations

  • Airport security controls

  • Emergency Plan

  • Airport introduction/ID cards

  • Aircraft operator security program

  • Procedures for check-in, boarding, passenger-baggage reconciliation

  • Security checks for hold and rush baggage

  • Passenger and aircraft security

  • Cargo, mail, catering, co-mat and co-mail

  • Disruptive/unruly passenger and security measures

  • Profiling and interview techniques

  • Passenger documentations

  • Communication and listening skills

  • Body language and stress management

  • Passenger satisfaction

All personnel responsible for check-in, boarding, ticket sales, or the ones directly and indirectly employed by airline operators or airports and probable to face potentially. disruptive passenger
Directorate General of Civil Aviation (Turkish DGCA)
To have successfully completed Ground Operations Security - Passenger (Initial). Clear security background check, according to TL.31.011 Eğitim Satış ve Pazarlama Talimatı and SHT-17.2 Rev.01 MD.6 (13), for those applying to this training from outside Turkish Airlines Inc, • Security Backround Check Form • National ID or Passport copy • Criminal Record Check