1. Introduction to Course
2.
Introduction to E-mails
-To/CC/BCC
-Formal, Semi Formal and Informal E-mails
-E-mail Structure
3.
Reason for Writing
-Making a Request -Replying to a Request
-To Make a Point
-Offering Help/Giving Information
-Complaining
-Apologizing
4.
Miscellaneous
-Arranging an Appointment
-Attaching Files
5.
Ending
-Closing
-Out of Office E-mails
-E-mail Signature Blocks
-Some Useful Tips for Effective E-mail Writing
-Acronyms and Abbreviations
6. Questions and Answers