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SGHA-SLA and Effective Negotiation Behaviors


IATA Trainings - A06D561 - Classroom Training


SGHA-SLA and Effective Negotiation Behaviors
  • Subjects
  • Target Group
  • Authority Approval
  • Prerequisites

Changes in 2013 version compared to 2008 version

Standard Ground Handling Agreement (SGHA)

·         History and legal framework of the SGHA

·         Versions overview: 1993 - 2008

·         Liability as in Article 8 of the main agreement

·         Article 11 of the Main Agreement

·         Operations safety

·         Duration and termination terms

·         Review of Annex A and B

·         Interpretation of all sections and paragraphs

Service Level Agreement (SLA)

·         Principles of the SLA

·         Contractual requirements

·         Targets based on operational needs

·         Bonus schemes

·         The SLA and aviation safety

·         Measuring and monitoring of SLA performance

Business-to-Business negotiations

·         Negotiations: achieving more with less effort

·         Business-to-Business Relations

·         Cultural differences and opportunities

 
• Airline and GSP buyers, sellers, and contract managers • Commercial managers • Legal counsel • Station managers
IATA
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