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SGHA-SLA and Effective Negotiation Behaviors

IATA Trainings - A06D561 - Classroom Training


SGHA-SLA and Effective Negotiation Behaviors
  • Subjects
  • Target Group
  • Authority Approval
  • Prerequisites
  • Required Documents
  • Critical Information
  • Changes in 2023 version compared to 2018 version
  • Standard Ground Handling Agreement
  • Service Level Agreement
  • Business-to-Business negotiations


  • Airline and GSP Buyers, Sellers, and Contract Managers
  • Commercial, Agreement performance, and Service quality managers
  • Station managers
  • Legal counsel
IATA
.
  • Participants should have prior knowledge of Ground Handling Business and Operations.
  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4for courses in English or the equivalent level for other languages.


The 2023 version is the latest Standard Ground Handling Agreement (SGHA). Learn about the latest updates and how to use the IATA SGHA as a commercial agreement and services description document. This course covers the SGHA section by section, giving you the foundations to write the Annex B and Service Level Agreement (SLA) accurately and effectively. Learn how to enhance cooperation, efficiency and savings in your negotiations through technical training and exercises that replicate today’s global marketplace. 


5 day (5x8 hour)


 2,490.00 USD (VAT Included)




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