Quality Management Systems lay the framework for consistent performance throughout an airline’s activities. This course provides an introduction to QMS components and objectives that you can establish within your operations. Learn the key regulatory and operational requirements for designing and controlling an efficient QMS, then practice your skills in process mapping, procedure writing and audit finding review during a series of practical exercises.

This course is a step toward earning an IATA Diploma in:

• Airline Quality Management Diploma
• Integrated Risk Management (IRM) Diploma