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Cargo Claims and Complaint Handling

IATA Trainings - A06D037 - Classroom Training

Cargo Claims and Complaint Handling
  • Subjects
  • Target Group
  • Authority Approval
  • Prerequisites
  • Required Documents
  • Critical Information
Intermediate and ManagementThe nature, sources and principles of legal framework in air cargo industryThe 1929 Warsaw ConventionThe 1955 Hague ProtocolThe 1975 Montreal ProtocolThe 1999 Montreal ConventionGeneral conditions of carriageConditions of contractObligation and right of the shipper/consignee/claimantCargo claims handling procedures, awareness and prevention

This course is recommended for:

  • Airlines and freight forwarders insurance manager and legal counsel
  • Airlines and freight forwarders claims managers
  • Claims process personnel
  • Aviation lawyers
Participants should have prior knowledge of air cargo procedures Recommended level is Intermediate and Management The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.