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Cargo Airline Customer Service

IATA Trainings - A06D217 - Classroom Training

Cargo Airline Customer Service
  • Subjects
  • Target Group
  • Authority Approval
  • Prerequisites
  • Beginner and Intermediate
  • Basic principles of customer service
  • Communication styles
  • Building trust and service ethics
  • Customer loyalty
  • Net promoter score
  • Customer lifetime value
  • Customer relationship management
  • Key account management

This course is recommended for:

  • Customer service staff with airlines, handling agents and air cargo agents/forwarders
  • Sales executives/ Key account managers
  • Reservation staff
  • Participants should have prior knowledge of air cargo procedures
  • Recommended level is Entry-level and Intermediate
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or equivalent for other languages.