ANNOUNCEMENT

YOUR LEARNING HUB

IATA AIRPORT SERVICES-PASSENGER HANDLING TRAINING BEGINS… Friday, August 14, 2015



Aviation Academy will carry out “IATA Airport Services-Passenger Handling Training” between 07-11 September 2015.

The training has been designed for passenger service managers, handling agents and other customer contact personnel and customer services instructors.

What you will learn :

  • Respond professionally to customer requests and complaints
  • Maintain composure when dealing with difficult passengers, converting crisis situations into opportunities
  • Manage irregular operations and execute strategies to get back on track quickly
  • Use and endorse e-tickets
  • Comply with passenger and baggage handling standards
  • Transfer your knowledge to your colleagues and employees

Course Duration :

5 days (40 hours)

Language :

            English

For application and info:
E aviationacademy@thy.com
T +90 212 463 63 63 / 13367-12851-12360