ANNOUNCEMENT

YOUR LEARNING HUB

“SPECIALISING IN CABIN TRAINING PROGRAM" PRODUCED ITS SECOND GRADUATES...Monday, December 5, 2016



The second "Specialising in Cabin Training Program", which was provided with the cooperation of Turkish Aviation Academy and Flight Training Center for the aim of strengthening the competences of cabin crew members was completed.

The cabin crew members who had several trainings during the program in line with the purpose of raising their personal and vocational competences to the professional level, received their certificates on 30 November 2016 at the ceremony held in THY Yenibosna campus. To present the certificates to the trainees who have successfully completed the program; Director of Turkish Aviation Academy Assoc. Prof. Kemal YÜKSEK, Director of Cabin Services Nevin Çolak, Manager of Cabin Trainings Yonca Ceylan (on behalf of Flight Traing Center) and other relevant managers attended the ceremony.

Personal and vocational competency development trainings such as Emotional Intelligence at Work, Protocols, Etiquette Rules and Image, Communication Skills and Creating Value have been given to 200 cabin crew members who graduated from the program within a month. In addition to these, vocational trainings such as Safety Awareness, Brand Awareness and Cabin Services Trainings and various foreign language trainings such as Cabin English, Pronunciation Videos for Flight Attendants and so on were also given in the class and digital environment. Turkish Aviation Academy develops its in-house digital courses for employees with busy operational schedules to access trainings independent of time and place. Colloboration with other institutions are also carried out to allow for different training experiences. Lastly, the Academy has also enabled cabin crew members to benefit from the trainings on the platform of Lynda.com which is a digital library.

It is planned that 300 people in December and after that, 400 people in each month will take the training program, which has produced 200 graduates in October and November. With the trainings, which will provide significant support at the point of increasing the professional development of cabin crews and therefore moving beyond expectations of customer service quality, another target is the improvements in service standardization.